• How to apply Fastag from Punjab National Bank (PNB)
• Punjab National Bank(PNB) Fastag Fees and Validity
• Documents required for Punjab National Bank(PNB) Fastag
• Punjab National Bank(PNB) Fastag Recharge
• Punjab National Bank Fastag(PNB) Balance Check
• Benefits of Punjab National Bank(PNB) Fastag
• How to activate Punjab National Bank (PNB) Blacklisted Fastag
• Punjab National (PNB) Bank Fastag Monthly Pass
• How to update Punjab National Bank (PNB) Fastag KYC
• Punjab National Bank (PNB) Fastag Customer care Number

PNB FASTag Login link : Click Here

NHAI i.e National Highway Authority of India has launched the Fastag system which is a rechargeable pre-paid card that uses RFID (Radio Frequency Identification) technology and is attached to the windscreen of your four-wheeler vehicles for paying toll tax at the toll plazas in the country. Since Fastag is now compulsory in India so all toll plazas in the country are now enabled with sensors that can scan the Fastag installed on your vehicle from a distance of even 25 meters. So when your vehicle with a Fastag on its windscreen comes near these sensors, then the toll tax will be deducted from your account without any need to stop the traveler at the toll plaza.

After getting Fastag for your vehicle from any bank including Punjab National Bank, you have to paste it on the windscreen of your vehicle from the inside. The Fastag sticker should be pasted on the top of the windscreen of your vehicle. Note that, the card should be pasted by cleaning it properly and making sure that it is not damaged while pasting it on the vehicle. Forcefully trying to remove the Fastag card, once it is pasted on your vehicle may damage it, in that case, you have to apply a new Fastag.

How to apply Fastag from Punjab National Bank (PNB)

Any person willing to purchase a Fastag can purchase it from his nearest Point of Sales Location. These POS centers can be found at the branches of various partner banks, Toll plazas, petrol pumps, or online payment services eg. BHIM UPI, Google Pay, Paytm, PhonePe, Amazon, etc. On the other hand, Fastag can also be purchased online from the official Fastag portals of banks like Punjab National Bank which avoids you from waiting in long lines to filling the application form for Fastag. Here are the steps required to apply for a Fastag through Punjab National Bank (PNB)

• Open the official Fastag portal of Punjab National Bank through this link https://www.pnbindia.in/PNB-NETC.html
• Here you will see the ‘Apply Online’ button by scrolling a little down
• In the next window, you will see the ‘I Agree’ option.
• You will be moved to a new window, where you will see a yellow ‘Click Here’ button.
• Clicking on this button will open up the Punjab National Bank Application form for applying Fastag.
• New Fastag users will be required to fill in various personal details here like, First Name, Last Name, Date of Birth, PAN Number, Vehicle Number, Address, etc.
• Applicants must have to upload various documents like Address proof, RC Copy, etc.
• After filling in all the above information, you have to click on the ‘Submit’ button
• Then you will have to pay the fees for applying Fastag from PNB
• Then your Punjab National Bank(PNB) Fastag application process will be complete.

Punjab National Bank (PNB) Fastag Fees and Validity

The fee of purchasing a new Fastag from PNB is Rs. 100 and after purchasing the Fastag it will remain valid for five years. You don’t have to pay this issuance fee every year it means this is a one-time fee. You have to recharge your Punjab National Bank Fastag in between these five years and recharge can be done with a small amount of Rs. 100 to Rs. 1 Lakh. Punjab National Bank also requires its new Fastag users to deposit a security fee of Rs 200.

The security fees are charged depending upon the type of vehicle i.e whether it’s a small vehicle or a large commercial vehicle. If the Fastag is damaged or its validity period expires then you have to reapply Fastaga again by paying the fees again.

So the fees of getting Fastag from Punjab National Bank (PNB) is divided as below:

• Fastag applying Fees: Rs. 100
• Security Fees: Rs. 200 to Rs. 500
• Minimum Recharge amount: Rs. 100

Documents required for Punjab National Bank(PNB) Fastag

Since Fastags are linked with banks, so while purchasing Fastag from banks like Punjab National Bank(PNB), users have to upload their KYC and other documents to the banks. Documents necessary for applying a Fastag through PNB are:

• Vehicle Registration Certificate
• Passport size photo of the vehicle owner
• KYC documents depending upon the category of the vehicle
• PAN Card, Voter Card, Aadhar Card, Driving License, Passport, etc

Punjab National Bank (PNB) Fastag Recharge

Fastag Purchased from Punjab National Bank(PNB) can be recharged by visiting the official Fastag portal of the bank. By visiting the official Fastag platform of PNB, users can easily recharge their Fastag by using Credit cards, debit, Netbanking, etc. Steps for Punjab National Bank Fastag recharge are :

• Open the official Fastag link of Punjab National bank by visiting here: https://www.pnbindia.in/PNB-NETC.html
• Enter your login details received with your Punjab National Bank Fastag sticker
• After login, you will have to click on the ‘I Agree’ button
• Clicking on ‘I Agree’ button will take you to a new window where you have to click on the ‘Continue To Login’ option
• Here you will see a recharge option, where you can recharge your Punjab National Bank Fastag by entering the desired amount.

Punjab National Bank Fastag (PNB) Balance Check

Earlier NHAI made it compulsory to maintain a minimum balance in your Fastag wallet. But now NHAI has announced that there is no need to keep a minimum balance in the Fastag account. But still, you want to regularly check how much balance is left in your Punjab National Bank Fastag so that you can recharge it on time for making the toll payments. Fastag can be recharged through the official website of Punjab National Bank and the steps required to do this are:

Fastag Balance Check through the PNB website

• Log in to the official Fastag portal of Punjab National bank by entering your credentials at this link: https://www.pnbindia.in/PNB-NETC.html
• Again you have to click on the ‘I Agree’ button, after which you will be moved on to a new window.
• Here you will see the ‘Continue to Login’ button where you have to log in.
• After login, you can check all details about your Punjab National Bank Fastag including the total balance in it.

Punjab National Bank Fastag balance check through Miss Call

NHAI has issued a toll-free number on which you can give a miss and will get the balance in your Punjab National Bank Fastag through SMS. The miss call number by NHAI for balance check is:
+91-8884333331

Benefits of Punjab National Bank (PNB) Fastag

Various benefits associated with purchasing Fastag from Punjab National bank are:

• You will be able to save your time and Fuel at the toll plaza.
• Because toll tax is paid digitally so there will be no problem with keeping cash
• By using Fastag at the toll plazas, there is no need for receipt, so it will reduce paperwork
• There will be less pollution
• Toll tax transactions can be tracked easily through SMS
• Cashback is also offered on toll transactions

How to activate Punjab National (PNB) Bank Blacklisted Fastag

Fastag issued from Punjab National bank should have a sufficient amount in it and it has been recharged when there is a low balance in it. Since Fastag is like a prepaid card, so it is a must to have a balance in it. If the balance in Fastag is exhausted then it becomes blacklisted and you as a vehicle owner will not be able to make the payments at the toll plaza. If the Fastag issued by Punjab National Bank goes into blacklist mode, then it will restart working immediately after adding balance into it.

Punjab National Bank (PNB) Fastag Monthly Pass

PNB banks provide the facility of creating monthly passes for their customers. With the help of a monthly pass, the users don’t have to recharge their PNB Fastag again and again, instead, they can pay the monthly fees of Fastag at once and can cross a particular toll plaza anytime throughout the month. For applying a monthly Pass of the Fastag, users can visit the official website of Punjab National Bank and follow the step-by-step process.

How to update Punjab National Bank (PNB) Fastag KYC

While transferring money from any payment or any bank like Punjab National Bank, we need to update the KYC with the bank. The main purpose of doing KYC is that the banks can ensure the identity of their customers. To get information about the customers like their Names, and addresses, PNB requires them to submit various documents. This process is known as KYC. Customers can update their KYC with Punjab National by filling a form through the bank’s website

There are two types of KYC in PNB:

Mini KYC

The benefits associated with Mini KYC are less compared to full KYC. With Mini KYC, Customers can add up to a maximum of Rs. 10000 amount in their Punjab National Bank Fastag

Full KYC

To get the full benefits and services of Fastag, users must be required to do the Full KYC which can be done by visiting the nearest agent. With Full KYC, users can add up to Rs. 1 Lakh in their Fastag wallet.

Punjab National Bank (PNB) Fastag Customer care Number

Problem-related to Fastag purchased from PNB be resolved by taking help of the customer care. As the implementation of Fastag is in its early stage, so users are facing many issues regarding this. There are many ways to contact customer support regarding problems related to Fastag. These are:

PNB Fastag customer care: 18004196610

The quickest way to contact Punjab National Bank Fastag customer care is definitely through the phone which is operated by the bank staff 24/7

NHAI Toll-Free Number: 1033

PNB Fastag customers can call the 24/7 toll-free number provided by NHAI to get help related to Fastag.

IHMCL Website: www.ihmcl.com

Users can also visit the above website for their Fastag-related problems

Email

Punjab National Bank Fastag customer care can also be contacted via Email through this Email id care@pnb.co.in

FAQs

We will also mention here the presence of the section dedicated to frequently asked questions (FAQ), with solutions to all the most common problems and doubts about the Fastag: from how to apply Fastag, recharge, check balance, etc

What is a FASTag?

FASTag is a device that employs Radio Frequency Identification (RFID) technology for making toll payments directly while the vehicle is in motion. FASTag (RFID Tag) is affixed to the windscreen of the vehicle and enables a customer to make the toll payments directly from the account which is linked to FASTag. FASTag is operational at over 750 toll plazas, including all NH toll plazas and over 100 SH toll plazas in India.

What are the benefits of FASTag?

1. For Road Users
   • Near non-stop motion through toll plazas
   • Convenience for cashless payment of toll fee
   • Less traffic congestion and reduced commute times
   • Toll statements can be mailed or made available online
   • Near non-stop motion through toll plazas
   • Convenience for cashless payment of toll fee
   • Less traffic congestion and reduced commute times
2. For Toll Operator
   • Lower operating costs
   • Better audit control through centralized user accounts
   • Improved capacity without being required to build more infrastructure
3. For Government
   • Savings on fuel and reduction of emissions from idling and repeated stops at toll plazas.
   • Improves transparency of toll transactions

Is FASTag mandatory for all vehicles in India?

Yes. As per amendments in the CMVR 1989 by the Ministry of Road Transport & Highways, FASTag is mandatory for all class M & N vehicles (four-wheelers and above, carrying goods and/or passengers) w.e.f. 1^st January 2021.

Is FASTag mandatory for new motor vehicle insurance?

Yes. As per amendments in the CMVR 1989 by the Ministry of Road Transport & Highways, FASTag shall be made mandatory while getting a new 3^rd party insurance w.e.f. 1 April 2021.

Who is implementing the FASTag program?

FASTag is a flagship program of the Ministry of Road Transport and Highways & NHAI. Indian Highways Management Company Limited (IHMCL), a company promoted by NHAI has been mandated to implement FASTag program in India.

National Payments Corporation of India has been engaged to provide Clearing & Settlement House (CCH) services for this FASTag Programme. Currently, 26 banks have been certified by IHMCL for issuance of FASTag in India and 12 banks have been certified to carry out acquiring services at toll plazas.

What is the meaning of a tag getting blacklisted? What can be done to avoid the Blacklist of tags?

A blacklisted tag means the tag which has been blocked by the issuer bank and cannot be used to pay toll at a toll plaza. There are various reasons for the blacklisting of tag, i.e. Tag is not having sufficient balance in the FASTag account.

In such cases, the Customer should call his bank toll-free call center numbers and get the reason of the blacklist. To avoid the Blacklisting of the tag, the customer should recharge his tag when he gets the alert of a low balance from his bank.

Also, FASTag may get blacklisted in case of any violation such as vehicle–tag class mismatch, non-affixation on the windscreen and carrying in hand, etc.

What is the validity of FASTag?

The physical tag has a validity of 5 years and after purchasing, you only need to recharge/ top up the tag as per your usage.

Why are the toll rates different for different vehicle categories?

The categorization is primarily based on the size and load they carry and the type of use (commercial/personal) of a vehicle.

Availability Where can I buy FASTag?

FASTag can be purchased Offline as well as Online mode:
Offline: Point-of-sale (POS) set up at the following locations

• All NH toll plazas
• Over 40,000 Point-of-Sale locations set up by 26 member banks
• Selected bank branches of 26 certified banks
• RTOs
• Transport hubs

Online: FASTag can be bought online also as below;

• For NHAI FASTag – Visit Flipkart App or other E-commerce websites
• For all other bank-issued FASTag – FASTag can be purchased from respective bank portals. Some of the leading bank are:
  • Paytm Payments Bank (via Paytm App)
  • ICICI bank (iMobile App)
  • Axis Bank
  • HDFC bank
  • IDFC First Bank
  • Airtel Payments Bank (via Airtel App)
  • Others

In digital issuance mode, FASTag can be availed from all bank branches of leading private sector banks such as ICICI bank, HDFC bank, Axis bank, etc.

What documents are required to purchase a FASTag?

Please note that FASTag wallet creation is governed by RBI regulations on Pre-paid instruments.
The standard documents required to be submitted by an individual for applying for a FASTag are as below:

1. FASTag with minimum KYC details –

• Copy of Vehicle Registration Certificate (RC) for the applied vehicle
• Mobile number verified with a One Time Pin(OTP)
• Self-declaration of name and unique identification number of either any of the ‘Officially Valid Document (OVD)’

Please note – In the case of FASTag with Minimum KYC details – The amount loaded in the FASTag wallet during any month shall not exceed Rs.10,000/- and the total amount loaded during the financial year shall not exceed Rs.1,00,000/-.

2. FASTag with Full KYC details-

• Copy of Vehicle Registration Certificate (RC) for the applied vehicle
• Mobile number verified with a One Time Pin(OTP)
• Copy of valid Address Proof (Any of the accepted OVDs such as DL, Aadhaar card, Voter ID Card, Passport, etc.)

• Copy of valid ID Proof or PAN card
• A passport-size photo (colored/black &white)

Please note – In case of FASTag with Full KYC details – the balance limit of wallet linked to their vehicle or vehicles shall be increased up to Rs 1 Lakh at any point in time
Important note
Requirement for KYC documentation is required in compliance with RBI guidelines/directions. As per RBI guidelines, Officially Valid Documents (OVDs) for KYC purposes include:

• Passport
• Driving Licence
• Voters’ ID card
• PAN card
• Aadhaar letter issued by UIDAI and
• Job Card issued by NREGA signed by a State Government official.

For further details, one may reach out to any of the issuer banks or refer to RBI guidelines.
FASTag can also be linked to a savings bank account, and in such case, only a copy of the vehicle RC copy shall suffice, and no KYC document shall be required.
For corporate entities, the documents are collected in line with RBI guidelines as well.

What are the charges for FASTag?

The government has regulated the FASTag maximum price (tag cost) at a maximum of Rs. 100 incl. GST. In addition to that a security deposit of Rs. 200 and the first recharge amount of Rs. 200 are usually charged by banks depending on the vehicle class. It is advisable to maintain sufficient balance in the FASTag wallet to avoid hassle at toll plazas.

What is NHAI FASTag?

NHAI FASTag is a bank-neutral variant of FASTag, i.e. no bank is linked to the FASTag at the time of purchase by a customer from a designated Point-of-Sale such as a toll plaza, petrol pump, Online, etc. The customer has the flexibility to choose to link the FASTag with any of his/her existing bank accounts through the My FASTag App at his/her convenience. While linking the tag with an existing bank account, a customer needs to keep a threshold limit/lien marking for processing debit adjustment from the bank account (threshold amount may vary from bank to bank).

How to buy NHAI FASTag?

In order to buy FASTag, the customer has to visit any of the Point of Sale (PoS) locations at Toll Plazas / PoS outlets of the NETC Member Banks/their distribution agents/ their Sales offices. Alternatively, you can also apply online at the respective issuer bank’s website or at www.nhai.gov.in

How to activate or link your NHAI FASTag with your Bank account or NHAI wallet?

The activation process is simple as all one needs to do is download the My FASTag App (available on both Android & iOS platforms) and enter the vehicle details into the My FASTag App and follow the steps mentioned in the App. Step by step process of activation/linking of NHAI FASTag is also available in form of an instructional video in the App.

How to check your FASTag balance?

Users who have registered their mobile number with NHAI Prepaid Wallet can know the balance by giving a missed call at +91-8884333331. The number is toll-free and the facility is available round the clock.

How to recharge a FASTag?

FASTag recharge can be done both by paying cash or online.

1. Recharge of bank-issued FASTag (i.e. FASTag purchased from a bank)

   • Any FASTag issued by the bank can be recharged by visiting the respective bank web portal. On submitting user credentials, a wallet associated with FASTag can be recharged via net banking, UPI, and debit/credit card.
   • FASTag issued by banks can also be recharged via UPI on My FASTagApp (available on Android Play Store, iOS version coming soon)
   • Customers may also call the respective bank’s customer care number for assistance/information on recharge

2. Recharge of NHAI FASTag (i.e. bank neutral FASTag)

   • The NHAI FASTag which is linked to NHAI prepaid wallet can be recharged via UPI on MyFASTag App through net banking, UPI, and debit/credit card.
   • Those NHAI FASTag which are linked to a bank account via My FASTag App is automatically topped up once the balance goes down below the minimum threshold amount. The amount of auto-top can be chosen by the customer by providing standing instructions while linking the tag with the bank account.

Can I recharge FASTag by paying cash?

Yes, FASTag can also be recharged via Bharat Bill Payment System (BBPS) at POS located at all toll plazas.

What is the process of recharging FASTag using UPI?

The customers have to follow the below steps:

1. Login to BHIM UPI App.
2. Select Send Option.
3. Enter NETC FASTag UPI ID which will be “netc.vehiclenumber@bankupihandle”
4. Click Verify UPI ID.
5. Enter the desired recharge amount.
6. Enter the pin to authenticate the transaction.
7. Customers will receive an SMS confirming of the credit to their FASTag wallet. The recharge option is available on 100+ UPI-enabled apps like Paytm, Google pay, Phone pe, etc.

What is my UPI ID for reloading of FASTag?

UPI ID of FASTag is NETC.VehicleRegistrationNumber@Customer bank. For e.g. the Vehicle Registration number is MH04BB1234 and the issuer bank is ICICI Bank then the UPI ID will be netc. MH04BB1234@ICICIbank. The customer should get the UPI ID validated with his bank before recharging FASTag through UPI.

The list of UPI handle of various bank are as below

Is there any minimum value for a recharge/top-up?

The recharge/top-up amount can be as low as Re. 1 for any existing FASTag wallet. However, the First Recharge Amount at the time of purchase of FASTag is normally Rs. 200 (excluding security amount), which varies as per the pricing policies of different banks.

What if I have recharged the FASTag but the Money is not credited to my FASTag Account?

If the Customer has recharged the Tag and the amount debited in this account but not been credited to his FASTag account Customer should call on his bank Call center and raise the request for reversal.

How and where do I finally pay the toll?

The tag is detected by the RFID readers installed at the toll lanes. A transaction file is created which is sent by the ETC System Integrator to the acquirer bank of the toll plazas.

The acquirer bank then passes this transaction to the respective issuer bank through the CCH service provider (NPCI). And the appropriate toll amount is deducted from the FASTag account of the customer and subsequently passed on to the concessionaire/toll operator account.

Which Toll Plaza is ready for FASTag?

Around 720+ toll plazas are live on FASTag now. A list of toll plazas is available on IHMCL or NHAI website. You can also check the list here.

Do I need to use any specific lane at the toll plaza for FASTag?

Only vehicles fitted with FASTag are allowed to enter FASTag lanes of NH toll plazas. MoRTH has already directed to convert all lanes in each direction as FASTag lanes. A vehicle without a valid FASTag entering the FASTag lane will be charged double the applicable toll amount in cash.

How would I know that the correct user fee has been deducted from my FASTag account?

Customers will receive an SMS alert on their registered phone number each time an amount is deducted from their FASTag wallet. The fee payable on each NH toll plaza is displayed at every toll plaza and can also be viewed online on the website www.nhtis.org or Sukhad Yatra Mobile App.

^{How would I report an incorrect deduction and how will I get back the same?}

You can report an incorrect deduction by calling our call center. For all toll transactions, the toll plaza system sends a request to Bank for debiting the toll amount that is due to you. In the rare scenario of the Toll Plaza system sending an incorrect amount, Bank would raise a Chargeback on behalf of you to recover the money that has been collected in excess by Toll Plaza.

This Chargeback process normally takes up to 20-30 working days. All incorrect deductions, if proven so, are reverted back post representing the case with Toll Plaza.

How would I cross the toll plaza, if ETC equipment is not working?

In case ETC equipment is not working and you have a valid and functional FASTag with sufficient balance in it then you will be permitted to pass the toll plaza free of cost. Additionally, please call our customer care and also report the issue with the concessionaire.

In case of harassment/ misconduct/ discourteous/ rude behavior of toll collection staff, what should we do?

In case of such a scenario, a complaint is to be lodged with the respective Project Directors at the toll plaza. Further, the incident may be reported at etc.nodal@ihmcl.comor call on toll-free number 1033.

Can one vehicle use more than one FASTag?

Normally one vehicle is assigned with one FASTag issued by a bank. However, under circumstances, if the vehicle user is not satisfied with the service of a bank, they can get a new FASTag assigned provided that the earlier tag has not been blacklisted by the bank due to various issues such as non-payment of toll, etc.

Can a FASTag bought for my one vehicle be used for another vehicle?

No, as per guidelines FASTag is issued to each vehicle based on an RC copy of the vehicle. If there is a mismatch, the ETC system at the toll plaza will detect the class mismatch and the FASTag is liable to be ‘blacklisted’ by the issuer bank and no new FASTag can be issued further against that vehicle number. FASTag users are advised to desist from such practices.

How do I search for the nearest FASTag point-of-sale (POS)?

One can search for the nearest Point-of-Sale in the following ways:

1. 1. Downloading My FASTag App (Refer – Figure 1)
      1. Click “Search NearbyPOS”

1. 1. 2. Search option available – State, City, and Bank OR by PIN code

1. 2. Visit ihmcl.co.in website

1. 1. 1. Goto ‘FASTag’ Users Tab→Nearby POS Location
      2. Search option available – Search option available –State,
         City and Bank OR PIN code

1. 3. Call 1033 Helpline number

1. 4. One can also get to know nearest point-of-sale location for bank-issued FASTag by Calling Toll -Free number of certified issuer banks as below:

I have a FASTag and also balance in my linked account, but I could not go through the ETC lane. How do I get my FASTag checked/ rectified to see whether it is active or not?

One may download the My FASTag App – and check the real-time balance in the FASTag wallet assigned with the vehicle number.

Similar to the “You are Safe” feature in Aarogya Setu App, a new feature to show the Tag Balance status has been introduced on the My FASTag App. This new feature shall show the real-time FASTag wallet balance in form of color code –

• Green for Active tag with sufficient balance
• Orange for tags with low balance and
• Red for blacklisted tags.

This feature shall help FASTag users with sufficient FASTag wallet balance to pass through a toll lane by showing the tag status of the assigned vehicle, in case the tag status has not been updated in the toll plaza server due to various reasons.

Can FASTag be used at places other than National highways?

FASTag system provides a unified and interoperable Electronic Toll Collection (ETC) solution. Currently, FASTag is operational at over 110 state toll plazas across India.

With a view to enhance the coverage of the NETC program and offer seamless services to consumers across the country, a Scheme Guidelines for inclusion of State/City Toll Plazas under the NETC Programme (FASTag) was unveiled by the Hon’ble Minister MoRTH in January 2019. The Scheme provides financial assistance to state governments as below:

• 50% of the CAPEX cost of ETC infrastructure installation subject up a maximum of Rs. 20 lakhs per toll plaza
• ETC program management fees @1.1% of the transaction value (charges to issuer banks and Clearing & Settlement charges)

A pilot parking payment via FASTag has also been carried out at Hyderabad International airport.
It is also envisaged to extend the usage of FASTag to other vehicular payments such as fuel payment, e-challan, and various other payments at wayside amenities.

How I will know whether FASTag is accepted at a particular toll plaza?

FASTag is accepted at 720+ toll plazas on National & State Highways across the country. FASTag-enabled toll plaza are having hoarding 500 meters of the plaza and the lane at the plaza are having FASTag signage and boards which is easily visible from the distance. Customers also can ask the toll booth person for paying through FASTag. You can also get a list of toll plazas on FASTag at Toll Plaza.pdf

Can the tags purchased earlier be used?

Yes, FASTag purchased earlier shall also work as long as it has got sufficient balance and it does not tamper.

What if the FASTag gets damaged?

In case the FASTag gets damaged, you as a vehicle owner/user should approach your Tag issuing bank and request them for a replacement.

I have forgotten my Tag details. How to retrieve information?

1. For bank-issued FASTag (i.e., FASTag purchased from a bank)

A customer may call the concerned bank’s Toll-free number written on the back side of the tag. The customer has to mention his or her user credentials (mobile number against which the tag has been registered, Vehicle Registration Number (VRN), etc). On successful verification of user credentials, requisite information shall be provided.
The toll-free numbers of all banks are provided above in this document.

2. For NHAI FASTag (i.e. bank neutral FASTag)

A customer may call the 1033 Helpline number for any assistance.

What if I relocate to another City?

FASTag shall work on all NH toll plazas and selective SH toll plazas across the country. FASTag users can travel seamlessly from one state to another state without any change in FASTag.

Can I avail discounts/passes/exemptions etc. on FASTag?

All discount passes – local passes or monthly passes, exemption from Toll fees (for specific categories of vehicles), return fare discount, etc. can be configured in the FASTag. As per Govt. rules, all discounts on toll fees are applicable.

Can I avail a monthly pass?

A monthly pass for a toll plaza will be issued at that particular toll plaza or the POS locations set by the Acquirer Bank of the toll plaza. If you are a registered tag holder, you need to visit the toll plaza or the Acquirer Bank POS locations and request the particular pass scheme.

National Payment Corporation of India (NPCI) with the help of NHAI and banks have implemented the issuance of monthly pass on FASTag through an easy online option. Existing FASTag users can avail this facility by following the below steps:

1. 1. Open the IHMCL portal www.ihmcl.co.in and Click on the “Buy monthly FASTag Pass “link.
   2. Select the toll plaza name and enter the captcha.
   3. Then you will get redirected to the acquiring bank page where you can enter Tag ID or VRN (Vehicle Registration Number)
   4. Now select the pass type, and pass scheme and continue with payment.
   5. You will be issued with a receipt for successful payment. Print the receipt or download it for future reference.

There is no need to purchase a new RFID tag to avail of a monthly pass scheme at any toll plaza. The FASTag already purchased by you can be configured with the monthly scheme.

What are the documents required for “Exempted FASTag”?

• Duly Filled Application Form available at
• Registration Certificate (RC) of the Vehicle.
• Identification Proof (ID Proof) – Aadhaar, DL, PAN, Govt. ID Proof, Voter ID.
• Proof of Exemption as applicable.

How to apply for “Exempted FASTag”?

Below are the steps to apply for the Exempted FASTag through the web portal of the Indian Highways Management Company Limited (IHMCL):

Registration Process:

Step 1: Visit the IHMCL website and click register yourself by providing your name, email address, mobile number, and the city you reside.
Step 2: Upon successful registration, your User ID and Password will be sent to your email address.

Application Process:

Step 1: Log in to the IHMCL web portal with your Username and Password.
Step 2: Download the application form for exempted FASTag from the Dashboard
Step 3: Click on the “Upload Form” and follow the process below:

• Select the exempted category listed in the above table
• Select the respective NHAI Regional Office (RO) to submit the application.

• Enter the exempted applicant’s name, mobile number, and email address.
• Enter the vehicle registration number for which the exempted FASTag.
• Upload the scanned copies of the below documents:

• • RC of the vehicle.
  • ID Proof
  • Proof of Exemption
  • Duly filled and signed application form

Step 4: Click on “Submit” to complete the application process and you will receive an auto-reply email along with the Application Case ID to your email address.

Post-Application Process:

Step 1: Check the status of your application on the web portal.
Step 2: In case there are any observations, you will have to submit the required documents or clarifications to process your application.
Step 3: If your application is approved, then you will receive an approval or issuance of exempted FASTag with details to your registered email address.
Step 4: You are required to collect the exempted FASTag sticker from the respective Regional Office of NHAI.
For details please refer to the User Manual provided in the Link – Applicant Manual

Who is exempted from Toll Tax?

• For Dignitaries as mentioned in Rule11(a) exemption is available to vehicles transporting the dignitaries and accompanying security vehicles. One FASTag may be issued in the name of the dignitary/official irrespective of ownership of the vehicle. Issuance of FASTag for accompanying security vehicles of such dignitaries shall be limited to Government vehicles only.
• As per Rule 11(b), vehicles used for official purposes are only exempted. In light of this, issuance of FASTag under this category should be limited to that vehicle only.
• As per Rule11 (c,d&e)namely for ambulances, Funeral van & vehicles for persons with physical defects or disabilities, issuance of FASTag will require providing of a requisite document in this regard by the applicant.
• Member of Parliament (MP)will be issued two FASTag, for two vehicles i.e., one for New Delhi and one for her/his constituency.
• Members of the Legislative Assembly/Legislative Council (MLA/MLC) of a State will be issued one FASTag for their vehicles for the State.

The list of exempted categories of mechanical vehicles as per NH Fee Rules is provided as below

Should vehicles exempted from paying fees at NH toll plazas, affix a FASTag sticker?

Yes, as per the Ministry of Road Transport and Highways, all categories of vehicles that are exempted from paying toll fee at the National Highways are required to affix the FASTag RFID sticker on their vehicle.

What is the cost to purchase an exempted FASTag?

As per NH Fee Rule 2008 and subsequent amendments, exempted FASTags will be issued Free of cost.

Can I get an exempted FASTag from member banks?

No. An agency authorized by the NHAI will be the only issuer of exempted FASTag in the country.

Can exempt persons/vehicles without a FASTag reap the benefit of non-payment of toll fees?

Yes, persons or vehicles can continue to benefit from toll fee exemption upon displaying valid ID cards.

What is the validity of an exempted FASTag?

An exempted FASTag is valid for 5 years for government vehicles, while it is 1 year in the case of private vehicles.

What is the validity of an exempted FASTag for MPs, MLAs, and MLCs?

The exempted FASTag is valid for the respective tenure of parliament or assembly.

Serving army personnel who are using private vehicles for commute, are they exempted from payment of user fee?

The exemption shall be extended only when the vehicle is used for official purposes.

Is exemption available to a physically disabled person producing a disability certificate?

The exemption is extended to mechanical vehicles specially designed and constructed for use of a person suffering from a physical disability.

I reside within 10 km of a particular Toll Plaza. Do I need to take FASTag to get the concessions available for local vehicles?

Yes. As per Government circulars, all exemptions such as monthly pass, local exemptions, return journey discounts etc. can be availed through FASTag only. The local exemption can be configured at the Toll Plaza level itself.

How do I block my FASTag account, in case my vehicle is lost?

Customers can call up customer care of the issuer agency and block his / her FASTag account.
(In fact, there have been instances where stolen vehicles were able to recover swiftly because of transaction reported from toll plazas through FASTag, which helped the law enforcement agencies to nab the culprits.)

What if I sell/ transfer my car?

The original owner can close the FASTag account or wallet by reaching out to the concerned issuer bank. And a new owner can get a new FASTag from any of the 26 issuer banks.

What do I have to do if I lost my FASTag? What will happen to the account balance?

You will need to call the customer care number of the issuer agency to block your FASTag. Once you take a new account, the issuer agency will transfer the balance to the new account.

What if the vehicle owner/ user has a grievance?

Customers can call the Toll-Free customer care number of the concerned issuer bank or reach out to NH Helpline 1033 number. Further escalation may be sent to NHAI/IHMCL for grievance redressal.

How is the 1033 helpline number useful to me? What type of toll plaza level complaints can I raise by calling this number?

MORTH/NHAI/IHMCL has launched a 1033 helpline number for addressing FASTag complaints at toll plaza level. Customers can simply dial 1033 from Mobile/Landline for the following issues:

• Stopped at the plaza for Tag blacklist reason even though Tag is not blacklisted.
• Plaza not accepting FASTag
• Plaza is not able to read the Fastag
• Plaza not supporting monthly pass issuance
• Any other applicable issue for a Fastag

If FASTag delivery is delayed. Where can you report?

We would request you to kindly contact your issuing bank’s customer service desk to raise a complaint regarding the delayed delivery of FASTag.

If the customer care number for issuer banks is not working/responding what is the alternate option?

One may lodge the compliant t can call on your bank call center number and register your complaint and for any escalation drop an email at etc.nodal@ihmcl.com

What is MyFASTag App?

MyFASTag is a mobile application that can be downloaded from the Google Play store (Android) or App Store (iOS). It is basically a consumer app that will allow them to purchase FASTags while also letting them recharge their FASTag accounts. Transactions on FASTag can also be tracked by the My FASTag app. Consumers can also get their grievances addressed through the app.

What are the key features of the MyFASTag App?

Some of the features of the My FASTag app have been listed below:

• It is an app specially designed for consumers. The app is extremely user-friendly.
• Purchasing and recharging of FASTag are made easy and hassle-free by this app.
• Consumers can get their grievances addressed with the help of this app.
• All FASTag transactions can be tracked using the My FASTag app.
• Real-time balance in the FASTag wallet can also be checked through this app.

How to Download MyFASTag App?

To download the MyFASTag App, you can follow the below-given steps:

• Visit the Google Play store or App store on your Android or iOS device.
• Type ‘My FASTag’ on the search bar.

Once you find the app launched by NHAI, use the ‘Download’ button to install it.

What is the use of the FASTag app?

It allows motorists to buy FAST tags online, find offline point-of-purchase locations, recharge the stickers, make payments, and access highway helplines. The app has two main sections – NHAI FASTag (bank-neutral) and Bank Specific FASTag

What is the Tag Status facility on My FASTag App? How can I use to pass at a toll plaza?

Using the FASTag status facility, one may check the real-time balance in the FASTag wallet assigned with the vehicle number.
Similar to the “You are Safe” feature in Aarogya Setu App, a new feature to show the Tag Balance status has been introduced on the My FASTag App. This new feature shall show the real-time FASTag wallet balance in form of color code –

• Green for Active tag with sufficient balance
• Orange for tags with low balance and
• Red for blacklisted tags.

This feature shall help FASTag users with sufficient FASTag wallet balance to pass through a toll lane by showing the tag status of the assigned vehicle, in case the tag status has not been updated in the toll plaza server due to various reasons.