• How to buy Fastag from ICICI bank
• Other methods of buying ICICI Fastag
• Getting ICICI Bank Fastag through SMS
• Getting ICICI Bank Fastag through Call
• Getting Fastag through ICICI bank POS
• How to recharge Fastag using ICICI bank
• Recharging your Fastag using ICICI bank IMPS
• Recharging your Fastag using ICICI Internet banking
• Recharging your ICICI Bank Fastag using UPI
• Benefits of ICICI bank Fastag
• Documents required for applying Fastag from ICICI bank
• How to activate ICICI bank Fastag
• Charges of ICICI bank Fastag
• How to use ICICI bank Fastag
• ICICI bank Fastag Offers
• Special offer with ICICI Bank FASTag
• ICICI Bank FASTag Referral Program
• ICICI Bank FASTag Customer Care Number

If you like traveling and go to different places by your four-wheeler vehicle, then you should know what is FASTag otherwise you may have to pay double toll charges.

The National Highways Authority of India has introduced an Electronic Toll Collection System to solve the problems faced by vehicle owners at the toll collection centers in India.

Fastag is an electronic device in which radio frequency identification (RFID) technology is used. Fastag is an easy and cashless method of paying toll fees at toll plazas.

As soon as you reach any toll plaza in the national Highways of India with your vehicle then the Fastag on the vehicle comes in contact with the sensor on the toll plaza and the tax is automatically deducted from your Fastag pre-paid account.

How to buy Fastag from ICICI bank

You can get a Fastag for your vehicle either Online or Offline. You can get the Fastag offline through many authorized banks like HDFC Bank, SBI Bank, Axis Bank, ICICI Bank, and more.

You can also apply Fastag online which is a very easy process. You can apply Fastag online through the official website of various banks like HDFC Bank, SBI Bank, Axis Bank, ICICI Bank, and many e-wallet services like GooglePay, Paytm, etc. In this article, we will explain the step-by-step process for applying Fastag through ICICI bank.

ICICI bank offers a very easy method for customers who are interested in applying a new Fastag. The process of applying a Fastag through ICICI bank is very quick and it will take only a few minutes to apply it. Here are the steps required to apply a Fastag from ICICI bank:

• First of all, visit the official website of ICICI bank i.e www.icicibank.com
• Once you open the ICICI bank website, you will see an option ‘Apply Now’ on the home page
• After clicking on this button, you are moved to a new window where you will have to enter your personal information like First Name, Last Name, Gender, Date of Birth, Mobile Number, Email ID
• In addition to entering the above personal details, the new applicant must also upload his/her ID proof.
• The user will then have to click on the ‘Continue’ button after uploading his/her ID proof.
• Upon uploading the ID proof and clicking on the ‘Continue’ the applicant has to make the payment for the Fastag.
• After making the payment and clicking on Confirm, the process of applying Fastag through ICICI bank is done.
• Your ICICI bank Fastag will be delivered to your doorstep within few days.

Other methods of buying ICICI Fastag

Apart from applying a Fastag through the official website of ICICI bank, there are many other options through which a vehicle owner can get a Fastag for their vehicle from the ICICI bank. These methods are:

Getting ICICI Bank Fastag through SMS

To get ICICI bank Fastag through SMS, a user only have to type this message: ITOLL Space PIN Code Space Name.
eg: ITOLL 135009 Hemant Kumar

The applicant has to send the above message to this number: 5676766

After sending the above message to this number, the applicant will receive a phone call from the representative of the ICICI bank Fastag.

Getting ICICI Bank Fastag through Call

It is very easy to get a Fastag from ICICI bank by making a phone call. For this, the ICICI bank has provided a Toll-Free Number: 1800 210 0104. This toll-free number of ICICI bank Fastag is reachable 24/7.

After making a call on the above toll-free number, the vehicle owners will be directed about everything about applying a new Fastag.

Getting Fastag through ICICI bank POS

Another method of applying a Fastag from ICICI bank is to visit the Point of Sales Location(POS) at any toll plaza. The official representatives of ICICI bank can be found at any toll plazas in India. To apply a Fastag through ICICI bank POS, users must have to take all the required documents like RC, Photograph, and KYC documents along with the vehicle.

By submitting all these documents at ICICI bank POS, users will be able to apply a Fastag and get it immediately.

How to recharge Fastag using ICICI bank

One of the top benefits of getting a Fastag from ICICI bank is that it is very easy to add money into it. Recharging a Fastag through ICICI bank is a very quick and simple process. So follow the below-mentioned steps to recharge Fastag through ICICI bank

To recharge Fastag via ICICI bank first of all open the official portal of ICICI bank Fastag i.e www.icicibank.com/fastag
After opening the above link you see a ‘Recharge’ option.
When you click on the ‘Recharge’ Option you will further see various options of recharging your Fastag. These options are:

• Recharging your Fastag using ICICI bank IMPS
• Recharging your Fastag using ICICI Internet banking
• Recharging your Fastag using UPI

Recharging your Fastag using ICICI bank IMPS

• To recharge your Fastag using ICICI bank IMPS, first, you need to log in to ICICI iMobile App by entering your credentials.
• Once you log in to ICICI bank iMobile app, then in the Dashboard you have to click on the ‘Recharge’ option.
• Now you have to choose the type of recharge.
• After choosing the type of recharge, you have to enter the recharge amount
• Now click on the ‘Confirm’ option.
• After this, you have to select the ‘Pay to Pay Instantly’ option from your ICICI bank account.
• Now your Fastag will be recharged instantly.

Recharging your Fastag using ICICI Internet banking

• Login to your ICICI bank Fastag account by entering your Login details
• After login choose the ‘Recharge amount’
• Now you have to select ‘Pay to CUG’ wallet
• Once you select ‘Pay to CUG’ wallet option, you have to enter the desired recharge amount.
• After this, you have to choose ‘Internet Banking’ as your mode of payment
• Now make the recharge payment after choosing the ‘Make Payment’ Option
• Your Fastag recharge will be done using ICICI Bank Internet banking

Recharging your ICICI Bank Fastag using UPI

• To recharge your Fastag through ICICI bank using UPI again you have a login to your Fastag account by entering your Login details
• After login, you have to click on the ‘Recharge account’ option
• Now Choose the ‘UPI’
• Click on proceed after adding the Recharge amount
• In the Virtual Payment Address field, you have to enter the payer VPA
• Now you have to select the ‘Make Payment’ option
• Once you click on ‘Make Payment’ a voucher will be created and you have to log in to any of the UPI apps like BHIM UPI, Google Pay, Paytm, etc.
• Once you log in to UPI app, the payer VPA is mapped.
• And the recharge will be done when your payment is successful.

ICICI Bank Fastag Recharge using UPI

The simplest method of recharging your Fastag purchased from ICICI Bank bank is to recharge it using any UPI app like BHIM UPI. ICICI Bank Fastag users can recharge their Fastag by following very simple steps. Below are the steps required to recharge ICICI Bank Fastag using UPI.

• First of all download and install any UPI-enabled app in your smartphone.
• After installing the UPI app open this app and Click on the ‘Pay’ Button there.
• When you click on Pay button, then you have to enter your UPI ID.
• For Fastag purchases from ICICI Bank, we have to type @okicici for recharging Fastag
• The VPA i.e Virtual Private Address of ICICI Bank bank Fastag will be in this form: netc.vehicle no.@okicici.
• So for example, if your vehicle no. is RJ053187 then UPI id for Fastag recharge will be: netc.RJ053187@okicici.
• After entering this UPI ID, you will have to enter the necessary recharge amount.
• Upon completing the above steps, your ICICI Bank Fastag recharge will be done using UPI.

ICICI Bank Fastag recharge using Google Pay

With the help of Google Pay you can easily recharge Fastag purchased from any bank including ICICI Bank bank. This feature of recharging Fastag has been introduced into Google Pay app recently. Fastag recharge through Google Pay is done using UPI. So if you are using Google Pay already but not see the option of Fastag recharge, then you can see it by updating the Google Pay App.

Below are the steps that you can follow to recharge your ICICI Bank Fastag using Google Pay.

• First of all open the Google Pay app on your mobile Phone.
• Now you will see the option ‘New Payment’
• After clicking on the ‘New Payment’ Option, in the next screen you will see ‘Bill Payments’ tab.
• Click on this tab.
• After clicking on the ‘Bill Payments’ App, a list of various options can be seen under the heading ‘Pay your bills and DTH’
• When you scroll down this list, then you will find the option ‘Fastag Recharge’
• After clicking on the Fastag Recharge option, a list of various banks will appear in front of you.
• Select your bank from this list e.g ICICI Bank bank in this case.
• Before recharge, your ICICI Bank Fastag, make sure that your Google Pay account is linked with ICICI Bank bank account.
• So once you have linked both Google Pay and ICICI Bank bank and selected the bank from the list of banks, now you will have to make the payment of Fastag recharge
• Now you have to proceed with the payment. Once your payment is done, your ICICI Bank Fastag will be recharged using Google Pay.

ICICI Bank Fastag recharge using Paytm

Paytm App is so far one of the most popular and widely used payment apps that is used for recharging ICICI Bank bank Fastag. Recharging ICICI Bank Fastag using Paytm takes only few minutes and involved only 4-5 steps which are explained below:

• The first thing you need to recharge your ICICI Bank Fastag using Paytm is to download and install this app on your Smartphone.
• Once you install the Paytm app, open it.
• On the home screen of Paytm app, you will see the ‘Recharge & Pay Bills’ option
• When you click this option, you will see various options in the next screen.
  From these options, you have to select ‘Fastag Recharge’ option
• After clicking on the ‘Fastag Recharge’ option, a list of various banks opens up
  From this list select ICICI Bank Bank.
• Now you have to enter the Fastag recharge amount and then proceed.
• So your ICICI Bank bank Fastag will be recharged using Paytm.

ICICI Bank Fastag recharge using PhonePe

PhonePe is one of the easy-to-use and popular mobile app that can be used for doing various things like Mobile recharge, bill payments, DTH recharge, transferring money from one bank account to another, and various other online transactions. In addition to performing the above task, PhonePe can also be used for recharging your Fastag purchased from any bank including ICICI Bank bank. Follow the below-mentioned steps to recharge your ICICI Bank bank Fastag using PhonePe

• First of all install and open PhonePe app in your Mobile Phone.
• After opening the phonePe app, you will see various recharge options there.
• From these options select the ‘Fastag Recharge’ option
• Select and Open this ‘Fastag Recharge’ option
• Now you have to click on ‘Add New Vehicle Option
• Once you click on the ‘Add New Vehicle’ option, a list of all Fastag banks will appear.
• As we have purchased our Fastag from ICICI Bank Bank, so we will select ‘ICICI Bank Bank’ from this list.
• Now you will see a blank box where you have to insert your vehicle number
• After entering the vehicle number you have to click on confirm option
• Enter the desired amount that you want your Fastag to be recharged with
• Click on the Pay option in the last step.
• Once you click on the Pay option, your ICICI Bank Fastag recharge will be done using PhonePe

Also Read:

• How to Recharge ICICI bank Fastag Using PhonePe App
• How to Activate Blacklisted ICICI bank Fastag
• How to Recharge ICICI bank Fastag through Google Pay
• Fastag Banks List with Customer Care Number
• Google Pay UPI transaction limit & Supported Banks List in India

Benefits of ICICI bank Fastag

There are many benefits of getting Fastag from ICICI bank. Some of the major benefits of ICICI bank Fastag are:

• The first and major benefit of ICICI bank Fastag is that you will not have to stop at the toll plaza.
• No need to stop at the toll plazas will save both your time and fuel.
• Saving fuel means that you will be able to save money.
• If your vehicle is stolen, then it will be easy to track it, because whenever that person crosses any toll plaza, then the alert for the transaction at that plaza will be received at your registered mobile number through an SMS.
• This way you will get information that which area your vehicle has crossed recently.

Documents required for applying Fastag from ICICI bank

• Registration Certificate of your vehicle
• Passport-size photo of the owner of the vehicle.
• Any kind of KYC Documents for example Driving License, PAN Card, Passport, Voter ID Card, and Aadhaar Card.

How to activate ICICI bank Fastag

If you purchase a Fastag for your vehicle from e-wallet platforms like GooglePay, PhonePe, Paytm, etc then you will only get a Fastag sticker that is not activated by default. To activate the Fastag purchased from the above platforms you have to register Fastag with your vehicle and then you have to link it with the payment method.

But if you purchase Fastag from a POS or any of the authorized banks like ICICI bank, then your Fastag is already activated, you just to stick it to your vehicle by removing its self-adhesive tape. So it means that if you get a Fastag from ICICI bank, then it is pre-activated.

Charges of ICICI bank Fastag

Purchasing a Fastag for your four-wheeler vehicles like a car or any other vehicle like Jeep, Van or any type of commercial vehicle is very cost-effective. The price of purchasing a Fastag from ICICI bank depends upon the type of vehicle because the color of Fastag is different for different kinds of vehicles.

So depending upon the type of vehicle, the cost of ICICI Fastag starts from Rs. 500. In this amount of Rs. 500, various prices are included. Here Rs. 100 (Including GST) is the amount of purchasing Fastag. Rs. 100 is the minimum recharge amount and Rs. 200 is the security fee which is refundable.

So the total amount of purchasing Fastag from ICICI bank is Rs. 100 (Fastag charges) + Rs 100 (Minimum Recharge)+ Rs 200 (Security Fees) = Rs. 400.

How to use ICICI bank Fastag

Follow the below steps to paste and use ICICI Fastag for your vehicle:

• Remove the adhesive tape of the Fastag sticker that you receive from the ICICI bank.
• After removing the tape, paste the Fastag on the windscreen of your car or any other vehicle from the inside.
• Do remember not to remove the Fastag sticker once you have pasted it on the windscreen of your vehicle
• Because if you try to remove the Fastag after pasting it on your vehicle, then it may damage the tag.
• Don’t use any other tape or glue to fix the Fastag on your vehicle.
• Make sure to maintain ample balance in your Fastag.
• Once you paste Fastag sticker on your vehicle and when you cross any toll plaza then the toll amount will automatically start deducting from it.
• A message of each transaction will be sent to your mobile number
  You have to recharge your Fastag immediately before the balance in it gets low.

ICICI bank Fastag Offers

When you get a Fastag from ICICI bank, then you will get various offers. Some of these offers are:

Special offer with ICICI Bank FASTag

ICICI bank is offering a special offer to its Fastag customer. Through this offer, the Fastag customers will get an Amazon gift voucher worth Rs. 100 when they purchase a new Fastag from ICICI bank.

To participate in this offer, the users will have to give a miss call from their registered mobile number at this number: 8141000850

ICICI Bank FASTag Referral Program

When you refer any of your friends or relatives to ICICI bank for purchasing a new Fastag, then you and your friend will get an Amazon voucher worth Rs. 100. So refer your friend now to avail this gift voucher.

ICICI Bank FASTag Customer Care Number

1800-2100-104

What are the different WhatsApp Banking services for ICICI Bank FASTag?

Add the Mobile number +91 8640086400 to your contacts list and type ‘Hi’ on +91 8640086400 from your registered mobile number to start the conversation by getting a secure and interactive menu on your mobile screen through WhatsApp messaging platform.

WhatsApp Banking provides the following services under ICICI Bank FASTag:

• Check Tag Balance.
• See Tag transaction details.
• Request for a New Tag.
• Update the Vehicle Licence plate number

Please follow the steps mentioned below to use any of the above-mentioned services.

1. Save the number 8640086400 in your contact list
2.  Say Hi from your registered mobile number
3. You will see a total of 10 menu options. Type FASTag or the option number to proceed
4. You will see a total of 4 menu options
5. Please select an option number to proceed.

What is a FASTag?

FASTag is a device that employs Radio Frequency Identification (RFID) technology for making toll payments directly while the vehicle is in motion. FASTag (RFID Tag) is affixed on the windscreen of the vehicle and enables a customer to make the toll payments directly from the account which is linked to FASTag. FASTag is operational at over 750 toll plazas, including all NH toll plazas and over 100 SH toll plazas in India.

What are the benefits of FASTag?

1. For Road Users
   • Near non-stop motion through toll plazas
   • Convenience for cashless payment of toll fee
   • Less traffic congestion and reduced commute times
   • Toll statements can be mailed or made available online
   • Near non-stop motion through toll plazas
   • Convenience for cashless payment of toll fee
   • Less traffic congestion and reduced commute times
2. For Toll Operator
   • Lower operating costs
   • Better audit control through centralized user accounts
   • Improved capacity without being required to build more infrastructure
3. For Government
   • Savings on fuel and reduction of emissions from idling and repeated stops at toll plazas.
   • Improves transparency of toll transactions

Is FASTag mandatory for all vehicles in India?

Yes. As per amendments in the CMVR 1989 by the Ministry of Road Transport & Highways, FASTag is mandatory for all class M & N vehicles (four-wheelers and above, carrying goods and/or passengers) w.e.f. 1^st January 2021.

Is FASTag mandatory for new motor vehicle insurance?

Yes. As per amendments in the CMVR 1989 by the Ministry of Road Transport & Highways, FASTag shall be made mandatory while getting a new 3^rd party insurance w.e.f. 1 April 2021.

Who is implementing the FASTag program?

FASTag is a flagship program of the Ministry of Road Transport and Highways & NHAI. Indian Highways Management Company Limited (IHMCL), a company promoted by NHAI has been mandated to implement the FASTag program in India.

National Payments Corporation of India has been engaged to provide Clearing & Settlement House (CCH) services for this FASTag Programme. Currently, 26 banks have been certified by IHMCL for issuance of FASTag in India and 12 banks have been certified to carry out acquiring services at toll plazas.

What is the meaning of a tag getting blacklisted? What can be done to avoid the Blacklist of tags?

A blacklisted tag means the tag which has been blocked by the issuer bank and cannot be used to pay toll at a toll plaza. There is various reasons of the blacklisting of tag, i.e. Tag is not having sufficient balance in the FASTag account.

In such cases Customer should call his bank toll-free call center numbers and get the reason of the blacklist. To avoid the Blacklisting of tag, the customer should recharge his tag when he gets the alert of a low balance from his bank.

Also, FASTag may get blacklisted in case of any violation such as vehicle–tag class mismatch, non-affixation on the windscreen and carrying in hand, etc.

What is the validity of FASTag?

The physical tag has a validity of 5 years and after purchasing, you only need to recharge/ top up the tag as per your usage.

Why are the toll rates different for different vehicle categories?

The categorization is primarily based on the size and load they carry and the type of use (commercial/personal) of a vehicle.

Availability Where can I buy FASTag?

FASTag can be purchased Offline as well as Online mode:
Offline: Point-of-sale (POS) set up at the following locations

• All NH toll plazas
• Over 40,000 Point-of-Sale locations set up by 26 member banks
• Selected bank branches of 26 certified banks
• RTOs
• Transport hubs

Online: FASTag can be bought online also as below;

• For NHAI FASTag – Visit Flipkart App or other E-commerce websites
• For all other bank-issued FASTag – FASTag can be purchased from respective bank portals. Some of the leading bank are:
  • Paytm Payments Bank (via Paytm App)
  • ICICI bank (iMobile App)
  • Axis Bank
  • HDFC bank
  • IDFC First Bank
  • Airtel Payments Bank (via Airtel App)
  • Others

In digital issuance mode, FASTag can be availed from all bank branches of leading private sector banks such as ICICI bank, HDFC bank, Axis bank, etc.

What documents are required to purchase a FASTag?

Please note that FASTag wallet creation is governed by RBI regulations on Pre-paid instruments.
The standard documents required to be submitted by an individual for applying for a FASTag are as below:

1. FASTag with minimum KYC details–

• Copy of Vehicle Registration Certificate (RC) for the applied vehicle
• Mobile number verified with a One Time Pin (OTP)
• Self-declaration of name and unique identification number of either any of the ‘Officially Valid Document (OVD)’

Please note – In the case of FASTag with Minimum KYC details – The amount loaded in FASTag wallet during any month shall not exceed Rs.10,000/- and the total amount loaded during the financial year shall not exceed Rs.1,00,000/-.

2. FASTag with Full KYC details-

• Copy of Vehicle Registration Certificate (RC) for the applied vehicle
• Mobile number verified with a One Time Pin(OTP)
• Copy of valid Address Proof (Any of the accepted OVDs such as DL, Aadhaar card, Voter ID Card, Passport, etc.)

• Copy of valid ID Proof or PAN card
• A passport-size photo (colored/black &white)

Please note – In case of FASTag with Full KYC details – the balance limit of wallet linked to their vehicle or vehicles shall be increased up to Rs 1 Lakh at any point of time
Important note
Requirement for KYC documentation are required in compliance to RBI guidelines/directions. As per RBI guidelines, Officially Valid Documents (OVDs) for KYC purposes include:

• Passport
• Driving Licence
• Voters’ ID card
• PAN card
• Aadhaar letter issued by UIDAI and
• Job Card issued by NREGA signed by a State Government official.

For further details, one may reach out to any of the issuer banks or refer RBI guidelines.
FASTag can also be linked to a savings bank account, and in such case, only a copy of the vehicle RC copy shall suffice, and no KYC document shall be required.
For corporate entities, the documents are collected in line with RBI guidelines as well.

What are the charges for FASTag?

The government has regulated the FASTag maximum price (tag cost) at a maximum Rs. 100 incl. GST. In addition to that a security deposit of Rs. 200 and first recharge amount of Rs. 200 are usually charged by banks depending on the vehicle class. It is advisable to maintain sufficient balance in the FASTag wallet to avoid hassle at toll plazas.

What is NHAI FASTag?

NHAI FASTag is a bank-neutral variant of FASTag, i.e. no bank is linked to the FASTag at the time of purchase by a customer from a designated Point-of-Sale such as toll plaza, petrol pump, Online etc. The customer has the flexibility to choose to link the FASTag with any of his/her existing bank accounts through the My FASTag App as per his/her convenience. While linking the tag with an existing bank account, a customer needs to keep a threshold limit/lien marking for processing debit adjustment from the bank account (threshold amount may vary from bank to bank).

How to buy NHAI FASTag?

In order to buy FASTag, the customer has to visit any of the Point of Sale (PoS) locations at Toll Plazas / PoS outlets of the NETC Member Banks/their distribution agents/ their Sales offices. Alternatively, you can also apply online at the respective issuer bank’s website or at www.nhai.gov.in

How to activate or link your NHAI FASTag with your Bank account or NHAI wallet?

The activation process is simple as all one needs to do is download the My FASTag App (available on both Android & iOS platforms) and enter the vehicle details into the My FASTag App and follow the steps as mentioned in the App. Step by step process of activation/linking of NHAI FASTag is also available in form of an instructional video in the App.

How to check your FASTag balance?

Users who have registered their mobile number with NHAI Prepaid Wallet can know the balance by giving a missed call at +91-8884333331. The number is toll-free and the facility is available round the clock.

How to recharge a FASTag?

FASTag recharge can be done both by paying cash or online.

1. Recharge of bank-issued FASTag (i.e. FASTag purchased from a bank)
   • Any FASTag issued by the bank can be recharged by visiting the respective bank web portal. On submitting user credentials, a wallet associated with FASTag can be recharged via net banking, UPI, and debit/credit card.
   • FASTag issued by banks can also be recharged via UPI on My FASTagApp (available on Android Play Store, iOS version coming soon)
   • Customers may also call the respective bank’s customer care number for assistance/information on recharge

2. Recharge of NHAI FASTag (i.e. bank neutral FASTag)
   • The NHAI FASTag which is linked to NHAI prepaid wallet can be recharged via UPI on MyFASTag App through net banking, UPI, and debit/credit card.
   • Those NHAI FASTag which are linked to a bank account via My FASTag App are automatically topped up once the balance goes down below the minimum threshold amount. The amount of auto-top can be chosen by the customer by providing standing instructions while linking the tag with the bank account.

Can I recharge FASTag by paying cash?

Yes, FASTag can also be recharged via Bharat Bill Payment System (BBPS) at POS located at all toll plazas.

What is the process of recharging FASTag using UPI?

The customers have to follow the below steps:

1. Login to BHIM UPI App.
2. Select Send Option.
3. Enter NETC FASTag UPI ID which will be “netc.vehiclenumber@bankupihandle”
4. Click Verify UPI ID.
5. Enter the desired recharge amount.
6. Enter the pin to authenticate the transaction.
7. Customers will receive an SMS confirming of the credit to their FASTag wallet. The recharge option is available on 100+ UPI-enabled apps like Paytm, Google pay, Phone pe, etc.

What is my UPI ID for reloading of FASTag?

UPI ID of FASTag is NETC.VehicleRegistrationNumber@Customer bank. For e.g. the Vehicle Registration number is MH04BB1234 and the issuer bank is ICICI Bank then the UPI ID will be netc. MH04BB1234@ICICIbank. The customer should get the UPI ID validated with his bank before recharging FASTag through UPI.

The list of UPI handle of various bank are as below

Is there any minimum value for a recharge/top-up?

The recharge/top-up amount can be as low as Re. 1 for any existing FASTag wallet. However, the First Recharge Amount at the time of purchase of FASTag is normally Rs. 200 (excluding security amount), which varies as per the pricing policies of different banks.

What if I have recharged the FASTag but the Money is not credited to my FASTag Account?

If the Customer has recharged the Tag and the amount debited this account but not credited to his FASTag account Customer should call on his bank Call center and raise the request for reversal.

How and where do I finally pay the toll?

The tag is detected by the RFID readers installed at the toll lanes. A transaction file is created which is sent by the ETC System Integrator to the acquirer bank of the toll plazas. The acquirer bank then passes this transaction to the respective issuer bank through the CCH service provider (NPCI). And the appropriate toll amount is deducted from the FASTag account of the customer and subsequently passed on to the concessionaire/toll operator account.

Which Toll Plaza is ready for FASTag?

Around 720+ toll plazas are live on FASTag now. A list of toll plazas is available on IHMCL or NHAI website. You can also check for the list here.

Do I need to use any specific lane at the toll plaza for FASTag?

Only vehicles fitted with FASTag are allowed to enter FASTag lanes of NH toll plazas. MoRTH has already directed to convert all lanes in each direction as FASTag lanes. A vehicle without a valid FASTag entering the FASTag lane will be charged double the applicable toll amount in cash.

How would I know that the correct user fee has been deducted from my FASTag account?

Customers will receive an SMS alert on their registered phone number each time an amount is deducted from their FASTag wallet. Fee payable on each NH toll plaza is displayed at every toll plaza and can also be viewed online on website www.nhtis.org or Sukhad Yatra Mobile App.

^{How would I report an incorrect deduction and how will I get back the same?}

You can report an incorrect deduction by calling our call centre. For all toll transactions, the toll plaza system sends a request to Bank for debiting the toll amount that is due from you. In the rare scenario of Toll Plaza system sending an incorrect amount, Bank would raise a Chargeback on behalf of you to recover the money that has been collected in excess by Toll Plaza.

This Chargeback process normally takes up to 20-30 working days. All incorrect deductions, if proven so, are reverted back post representing the case with Toll Plaza.

How would I cross the toll plaza, if ETC equipment is not working?

In case ETC equipment are not working and you have a valid and functional FASTag with sufficient balance in it then you will be permitted to pass the toll plaza free of cost. Additionally, please call our customer care and also report the issue with the concessionaire.

In case of harassment/ misconduct/ discourteous/ rude behavior of toll collection staff, what should we do?

In case of such a scenario, a complaint is to be lodged with the respective Project Directors at the toll plaza. Further, the incident may be reported at etc.nodal@ihmcl.comor call on toll-free number 1033.

Can one vehicle use more than one FASTag?

Normally one vehicle is assigned with one FASTag issued by a bank. However, under circumstances, if the vehicle user is not satisfied with the service of a bank, they can get a new FASTag assigned provided that the earlier tag has not been blacklisted by the bank due to various issues such as non-payment of toll,etc.

Can a FASTag bought for my one vehicle be used for another vehicle?

No, as per guidelines FASTag is issued to each vehicle based on an RC copy of the vehicle. If there is a mismatch, the ETC system at the toll plaza will detect the class mismatch and the FASTag is liable to be ‘blacklisted’ by the issuer bank and no new FASTag can be issued further against that vehicle number. FASTag users are advised to desist from such practices.

How do I search for the nearest FASTag point-of-sale (POS)?

One can search for nearest Point-of-Sale in the following ways:

1. 1. Downloading My FASTag App (Refer – Figure 1)
      1. Click “Search NearbyPOS”

1. 1. 2. Search option available – State, City and Bank OR by PIN code

1. 2. Visit ihmcl.co.in website

1. 1. 1. Goto ‘FASTag’ Users Tab→Nearby POS Location
      2. Search option available – Search option available –State,
         City and Bank OR PIN code

1. 3. Call 1033 Helpline number

I have a FASTag and also balance in my linked account, but I could not go through ETC lane. How do I get my FASTag checked/ rectified to see whether it is active or not?

One may download My FASTag App – and check the real-time balance in the FASTag wallet assigned with the vehicle number.

Similar to the “You are Safe” feature in Aarogya Setu App, a new feature to show the Tag Balance status has been introduced on My FASTag App. This new feature shall show the real-time FASTag wallet balance in form of colour code –

• Green for Active tag with sufficient balance
• Orange for tags with low balance and
• Red for blacklisted tags.

This feature shall help FASTag users with sufficient FASTag wallet balance to pass through a toll lane by showing the tag status of the assigned vehicle, in case the tag status has not been updated in the toll plaza server due to various reasons.

Can FASTag be used at places other than National highways?

FASTag system provides a unified and interoperable Electronic Toll Collection (ETC) solution. Currently, FASTag is operational at over 110 state toll plazas across India.

With a view to enhance the coverage of the NETC program and offer seamless services to consumers across the country, a Scheme Guidelines for inclusion of State/City Toll Plazas under the NETC Programme (FASTag) was unveiled by the Hon’ble Minister MoRTH in January 2019. The Scheme provides financial assistance to state governments as below:

• 50% of the CAPEX cost of ETC infrastructure installation subject up maximum Rs. 20 lakhs per toll plaza
• ETC program management fees @1.1% of the transaction value (charges to issuer banks and Clearing & Settlement charges)

A pilot on parking payment via FASTag has also been carried out at Hyderabad International airport.
It is also envisaged to extend the usage of FASTag to other vehicular payments such as fuel payment, e-challan, and various other payments at wayside amenities.

How I will know whether FASTag is accepted at a particular toll plaza?

FASTag is accepted at 720+ toll plazas on National & State Highways across the country. FASTag-enabled toll plaza are having hoarding 500 meters of the plaza and the lane at the plaza are having FASTag signage and boards which is easily visible from the distance. Customers also can ask the toll booth person for paying through FASTag. You can also get a list of toll plazas on FASTag at Toll Plaza.pdf

Can the tags purchased earlier be used?

Yes, FASTag purchased earlier shall also work as long as it has got sufficient balance and it does not tamper.

What if the FASTag gets damaged?

In case the FASTag gets damaged, you as a vehicle owner/user should approach your Tag issuing bank and request them for a replacement.

I have forgotten my Tag details. How to retrieve information?

1. For bank-issued FASTag (i.e., FASTag purchased from a bank)

A customer may call the concerned bank’s Toll-free number written on the back side of the tag. The customer has to mention his or her user credentials (mobile number against which the tag has been registered, Vehicle Registration Number (VRN) etc). On successful verification of user credentials, requisite information shall be provided.
The toll-free number of all banks are provided above in this document.

2. For NHAI FASTag (i.e. bank neutral FASTag)

A customer may call the 1033 Helpline number for any assistance.

What if I relocate to another City?

FASTag shall work on all NH toll plazas and selective SH toll plazas across the country. FASTag users can travel seamlessly from one state to another state without any change in FASTag.

Can I avail discounts/passes/exemptions etc. on FASTag?

All discount passes – local passes or monthly passes, exemption from Toll fees (for specific categories of vehicles), return fare discount, etc. can be configured in the FASTag. As per Govt. rules, all discounts on toll fees are applicable.

Can I avail a monthly pass?

A monthly pass for a toll plaza will be issued at that particular toll plaza or the POS locations set by the Acquirer Bank of the toll plaza. If you are a registered tag holder, you need to visit the toll plaza or the Acquirer Bank POS locations and request the particular pass scheme.

National Payment Corporation of India (NPCI) with the help of NHAI and banks have implemented the issuance of monthly pass on FASTag through an easy online option. Existing FASTag users can avail this facility by following the below steps:

1. 1. Open the IHMCL portal www.ihmcl.co.in and Click on the “Buy monthly FASTag Pass “link.
   2. Select the toll plaza name and enter the captcha.
   3. Then you will get redirected to the acquiring bank page where you can enter Tag ID or VRN (Vehicle Registration Number)
   4. Now select the pass type, and pass scheme and continue with payment.
   5. You will be issued with a receipt for successful payment. Print the receipt or download for future reference.

There is no need to purchase a new RFID tag to avail a monthly pass scheme at any toll plaza. The FASTag already purchased by you can be configured with the monthly scheme.

What are the documents required for “Exempted FASTag”?

• Duly Filled Application Form available at
• Registration Certificate (RC) of the Vehicle.
• Identification Proof (ID Proof) – Aadhaar, DL, PAN, Govt. ID Proof, Voter ID.
• Proof of Exemption as applicable.

How to apply for “Exempted FASTag”?

Below are the steps to apply for the Exempted FASTag through the web portal of the Indian Highways Management Company Limited (IHMCL):

Registration Process:

Step 1: Visit IHMCL website and click register yourself by providing your name, email address, mobile number and the city you reside.
Step 2: Upon successful registration, your User ID and Password will be sent to your email address.

Application Process:

Step 1: Log in to the IHMCL web portal with your Username and Password.
Step 2: Download the application form for exempted FASTag from the Dashboard
Step 3: Click on the “Upload Form” and follow the process below:

• Select the exempted category listed on the above table
• Select the respective NHAI Regional Office (RO) to submit the application.

• Enter the exempted applicant’s name, mobile number, and email address.
• Enter the vehicle registration number for which the exempted FASTag.
• Upload the scanned copies of the below documents:

• • RC of the vehicle.
  • ID Proof
  • Proof of Exemption
  • Duly filled and signed application form

Step 4: Click on “Submit” to complete the application process and you will receive an auto-reply email along with the Application Case ID to your email address.

Post-Application Process:

Step 1: Check the status of your application on the web portal.
Step 2: In case there are any observations, you will have to submit the required documents or clarifications to process your application.
Step 3: If your application is approved, then you will receive an approval or issuance of exempted FASTag with details to your registered email address.
Step 4: You are required to collect the exempted FASTag sticker from the respective Regional Office of NHAI.
For details please refer to the User Manual provided in the Link – Applicant Manual

Who is exempted from Toll Tax?

• For Dignitaries as mentioned in Rule11(a) exemption is available to vehicles transporting the dignitaries and accompanying security vehicles. One FASTag may be issued in the name of the dignitary/official irrespective of ownership of the vehicle. Issuance of FASTag for accompanying security vehicles of such dignitaries shall be limited to Government vehicles only.
• As per Rule 11(b), vehicles used for the official purposes are only exempted. In light of this, issuance of FASTag under this category should be limited to that vehicle only.
• As per Rule11(c,d&e) namely for ambulances, Funeral vans & vehicles for persons with physical defects or disabilities, issuance of FASTag will require providing of the requisite documents in this regard by the applicant.
• Member of Parliament (MP)will be issued two FASTag, for two vehicles i.e., one for New Delhi and one for her/his constituency.
• Members of the Legislative Assembly/Legislative Council (MLA/MLC) of a State will be issued one FASTag for their vehicles for the State.

The list of exempted categories of mechanical vehicles as per NH Fee Rules is provided as below

Should vehicles exempted from paying fees at NH toll plazas, affix a FASTag sticker?

Yes, as per the Ministry of Road Transport and Highways, all categories of vehicles that are exempted from paying toll fee at the National Highways are required to affix the FASTag RFID sticker on their vehicle.

What is the cost to purchase an exempted FASTag?

As per NH Fee Rule 2008 and subsequent amendments, exempted FASTags will be issued Free of cost.

Can I get an exempted FASTag from member banks?

No. An agency authorized by the NHAI will be the only issuer of exempted FASTag in the country.

Can exempt persons/vehicles without a FASTag reap the benefit of non-payment of toll fees?

Yes, persons or vehicles can continue to benefit from toll fee exemption upon displaying valid ID cards.

What is the validity of an exempted FASTag?

An exempted FASTag is valid for 5 years for government vehicles, while it is 1 year in the case of private vehicles.

What is the validity of an exempted FASTag for MPs, MLAs, and MLCs?

The exempted FASTag is valid for the respective tenure of parliament or assembly.

Serving army personnel who are using private vehicles for commute, are they exempted from payment of user fee?

The exemption shall be extended only when the vehicle is used for official purposes.

Is exemption available to a physically disabled person producing a disability certificate?

The exemption is extended to mechanical vehicles specially designed and constructed for use of a person suffering from a physical disability.

I reside within 10 km of a particular Toll Plaza. Do I need to take FASTag to get the concessions available for local vehicles?

Yes. As per Government circulars, all exemptions such as monthly passes, local exemptions, return journey discounts etc. can be availed through FASTag only. The local exemption can be configured at the Toll Plaza level itself.

How do I block my FASTag account, in case my vehicle is lost?

Customers can call up customer care of the issuer agency and block his / her FASTag account.
(In fact, there has been instances where stolen vehicles were able to recover swiftly because of transaction reported from toll plazas through FASTag, which helped the law enforcement agencies to nab the culprits.)

What if I sell/ transfer my car?

The original owner can close the FASTag account or wallet by reaching out to the concerned issuer bank. And a new owner can get a new FASTag from any of the 26 issuer banks.

What do I have to do if I lost my FASTag? What will happen to the account balance?

You will need to call the customer care number of the issuer agency to block your FASTag. Once you take a new account, the issuer agency will transfer the balance to the new account.

What if the vehicle owner/ user has a grievance?

Customers can call the Toll-Free customer care number of the concerned issuer bank or reach out to NH Helpline 1033 number. Further escalation may be sent to NHAI/IHMCL for grievance redressal.

How is the 1033 helpline number useful to me? What type of toll plaza level complaints can I raise by calling this number?

MORTH/NHAI/IHMCL has launched a 1033 helpline number for addressing FASTag complaints at toll plaza level. Customers can simply dial 1033 from Mobile/Landline for the following issues:

• Stopped at the plaza for Tag blacklist reason even though Tag is not blacklisted.
• Plaza not accepting FASTag
• Plaza is not able to read the Tag
• Plaza not supporting monthly pass issuance
• Any other applicable issue for FASTag

If FASTag delivery is delayed. Where can you report?

We would request you to kindly contact your issuing bank’s customer service desk to raise a complaint regarding the delayed delivery of FASTag.

If the customer care number for issuer banks is not working/responding what is the alternate option?

One may lodge the compliant t can call on your bank call center number and register your complaint and for any escalation drop an email at etc.nodal@ihmcl.com

What is MyFASTag App?

MyFASTag is a mobile application that can be downloaded from the Google Play store (Android) or App Store (iOS). It is basically a consumer app that will allow them to purchase FASTags while also letting them recharge their FASTag accounts. Transactions on FASTag can also be tracked by the My FASTag app. Consumers can also get their grievances addressed through the app.

What are the key features of the MyFASTag App?

Some of the features of the My FASTag app have been listed below:

• It is an app specially designed for consumers. The app is extremely user-friendly.
• Purchasing and recharging of FASTag are made easy and hassle-free by this app.
• Consumers can get their grievances addressed with the help of this app.
• All FASTag transactions can be tracked using the My FASTag app.
• Real-time balance in the FASTag wallet can also be checked through this app.

How to Download MyFASTag App?

To download the MyFASTag App, you can follow the below-given steps:

• Visit the Google Play store or App store on your Android or iOS device.
• Type ‘My FASTag’ on the search bar.

Once you find the app launched by NHAI, use the ‘Download’ button to install it.

What is the use of the FASTag app?

It allows motorists to buy FAST tags online, find offline point-of-purchase locations, recharge the stickers, and make payments, and access highway helplines. The app has two main sections – NHAI FASTag (bank-neutral) and Bank Specific FASTag

What is the Tag Status facility on My FASTag App? How can I use to pass at a toll plaza?

Using the FASTag status facility, one may check the real-time balance in the FASTag wallet assigned with the vehicle number.
Similar to the “You are Safe” feature in Aarogya Setu App, a new feature to show the Tag Balance status has been introduced on the My FASTag App. This new feature shall show the real-time FASTag wallet balance in form of colour code –

• Green for Active tag with sufficient balance
• Orange for tags with low balance and
• Red for blacklisted tags.

This feature shall help FASTag users with sufficient FASTag wallet balance to pass through a toll lane by showing the tag status of the assigned vehicle, in case the tag status has not been updated in the toll plaza server due to various reasons.