• How to Apply Fastag from Axis Bank
• Applying Fastag from Axis Bank Offline
• Documents required for Axis Bank Fastag
• How to recharge Fastag using Axis bank
• Fastag recharge from Axis bank using Netbanking
• Fastag recharge from Axis bank using NEFT/RTGS
• How to activate Axis Bank Fastag
• How to attach Axis Bank Fastag on your vehicle
• Benefits of Axis Bank Fastag
• Validity of Axis Bank Fastag
• Charges for Axis Bank Fastag
• How to check Axis bank Fastag balance
• Axis bank Fastag customer care Number

Fastag is a credit card-like chip that works on Radio Frequency Identification technology(RFID). It is pasted on the windscreen of a car or any other vehicle. As soon as you go to a toll plaza with your vehicle, the sensor on the toll plaza will deduct a fixed amount from your Fastag account. You can pay your toll tax without stopping the vehicle at the toll plaza.

Fastag starts working as soon as it is linked to a prepaid account. When the available amount in this account expires, it has to be recharged.

How to Apply Fastag from Digipay Axis Bank

Fastag can be purchased from almost all the toll plazas. Apart from this, it is also available in all banks like SBI, IDBI, HDFC, ICICI banks, Axis Bank, and many other banks. Here in this article, we explain how you can apply a Fastag for your vehicle through Axis Bank.

• To apply Fastag from Axis Bank first of all you have to visit the official website of Axis bank i.e https://www.axisbank.com/
• After opening the Axis bank website, you will see ‘Explore Products’ option on the left side of the menu.
• In the ‘Explore Products’ menu drop-down option, you have to click on the ‘Fastag’ option
• When you click on the ‘Fastag’ option you will see ‘Apply Now’ option by scrolling a little down.
• After clicking on ‘Apply Now’ option you will be redirected to a new window.
• Here you will have to Tick on ‘YES’ (If you are an existing Axis bank customer).
• Then you will have to enter your Axis bank account number, vehicle Number and
• Fill in the Captcha Code.
• Click on Generate OTP option. An OTP will be received on your mobile number registered with Axis bank.
• Once you verify the OTP, you will be asked to make the payment for applying Fastag from Axis bank.
• Choose the desired payment method and make the payment.
• After making the Payment, your Axis Bank Fastag applying process is complete and you will receive Fastag at your address within few days.

Applying Fastag from Axis Bank Offline

In addition to applying Fastag online from Axis bank as mentioned above, you can also apply it offline. For this, you have to visit any nearest branch of Axis bank with your vehicle’s RC and KYC documents. You can also apply Fastag offline through Axis bank from any of the POS agents at any toll plazas.

Documents required for Digipay Axis Bank Fastag

To apply new Fastag for your vehicle, you need to have the following documents

• Registration Number of Your vehicle i.e RC
• Photo of Vehicle Owner
• Certificate of Address Proof
• KYC Documents like Aadhar Card, PAN Card, Voter Card, Driving License etc

How to recharge Fastag using Axis bank

Axis bank provides two main ways of recharging your Fastag. These two ways are:

• Fastag recharge from Axis bank using Netbanking
• Fastag recharge from Axis bank using NEFT/RTGS

Fastag recharge from Axis bank using Netbanking

To recharge your Fastag from Axi bank using Netbanking, you can follow the below-mentioned steps.

• First of all, you have to visit the official website of Axis bank
• After opening the website you have to Login by using your Customer id/username and password
• Now click on the ‘Recharge Account’ option under the ‘Payments Section’
• Choose the Fastag account you want to recharge.
• Once you choose the desired Fastag account, enter any amount starting from Rs. 100 to Rs. 1 Lakh to recharge your Fastag with.
• After this, you will be asked to select the method of Payment. Here you will have to select ‘Pay by Online’
• Click on the ‘Continue’ button after choosing ‘Pay by Online’ method.
• Here you have to select your bank from a list of banks
• When you select your bank i.e Axis bank in our case, you will have to enter the login details for your bank account.
• After entering the login details and making the desired payment amount, your Fastag will be recharged through Axis bank.

Fastag recharge from Axis bank using NEFT/RTGS

• To recharge your Fastag from Axis bank using NEFT/RTGS first of all you have to log in to your Axis Bank Internet banking
• Now you will be asked to enter either your Wallet ID Number/vehicle number/Mobile Number.
• Once you enter any one of the above details, you have to enter the IFSC number of the bank
• Here you have to mention UTIB0000ETC
• After entering the IFSC number, you will be required to make the payment of the Fastag recharge
• Once you make the Fastag recharge payment (any amount you want), your Fastag recharge using Axis bank NEFT/RTGS is done

Also Read:

• How to Recharge Axis bank Fastag Using PhonePe App
• How to Activate Blacklisted Axis Bank Fastag
• How to Recharge Axis Bank Fastag through Google Pay
• Fastag Banks List with customer Care Number
• Google Pay UPI transaction limit & Supported Banks List in India
• How to Activate Axis Bank Fastag Online
• How To Change Axis Bank Fastag Mobile Number
• How to Download FASTag Statement from Axis Bank
• How to Activate Inactive Axis Bank Fastag

How to activate Axis Bank Fastag

There are two ways to activate Axis Bank Fastag.

The first way is to activate your Axis bank Fastag by yourself. For this, you have to download the MyFastag app on your mobile phone and add the information related to your vehicle. After that, you have to link your Fastag to the bank account. Once you do that, your Fastag will be activated.

The second way is to activate your Fastag by visiting any nearest Axis bank branch. The process is the same as above, the only difference is that you have linked your Fastag to the bank account by visiting the bank branch.

How to attach Axis Bank Fastag on your vehicle

Once you receive your Fastag from Axis bank, you have to affix it on the windshield of your vehicle’s center top from inside. There is a self-adhesive tape in this Fastag. After removing this adhesive tape you can paste the Fastag on your vehicle’s windshield.

There is no need to use any additional tape or adhesive material because it may damage your Fastag.

Benefits of Axis Bank Fastag

There are many benefits of buying a Fastag from Axis bank and using it for the toll payment at the toll plazas.

Fastag saves Time

If we pay toll tax through cash then it takes a lot of time. But because of the use of FasTag, a lot of time is saved as we do not have to stop our vehicle for a long time at the toll plazas.

Fastag saves Fuel

Usually, there was a lot of traffic at the toll plazas before the use of Fastag. There were long lines of vehicles at the toll plazas. Due to this lot of fuel used to be consumed. But with the use of Fastag, toll tax is paid quickly which saves fuel

Fastag saves Money

A lot of money is saved with the introduction of Fastag for vehicles. By using Fastag we do not have to wait in long lines which saves fuel and money.

Fastag reduces Pollution

There was a lot of pollution due to long lines of vehicles at the toll plazas before the use of Fastag. But the use of Fastag has certainly helped in the reduction of air pollution.

Cashback Offers

Many times when you cross any toll plaza and toll tax is deducted from your Fastag wallet, then you will get various cashback offers. This cashback will be directly credited into your Axis bank account

Validity of Digipay Axis Bank Fastag

A Fastag purchased from Axis bank has basically a validity of 5 years. So the same Fastag can be used for 5 years until it can be read by the sensor and if it is not tampered with. But if there is some damage in the Fastag then its reading quality may decrease. In such a situation, you can contact your Issuing Bank i.e Axis bank for issuing a new Fastag.

After that validity period of Fastag, you have to get or reissue Fastag from the Axis bank.

Charges for Axis Bank Fastag

As the Fastag is issued by any authorized bank like Axis bank and e-wallet platforms like Paytm, Google Pay, PhonePe, etc, so the amount of issuing the Fastag is decided by the issuing organization. The price of purchasing the Fastag from Axis bank is Rs. 200.

In addition to these fees, there is security deposit fees which ranges from Rs. 200 to Rs. 500 and it decided based on the type of vehicle you are applying a Fastag for i.e private vehicle or heavy commercial vehicle.

How to check Axis bank Fastag balance

You can easily the balance of Axis bank Fastag by following the below steps

• To check the balance of Axis bank Fastag, visit this official link of Axis bank: https://etc.axisbank.co.in/
• Here in the drop-down menu, you will have to choose one of these options like User ID, Wallet ID, Vehicle Registration Number, Mobile number
• After choosing one of the above options, you have to enter the Password
• Now you will be asked to fill in the Captcha Code.
• After filling the Captcha, you have to click the Login button
  Upon clicking the Login button, you will see a list of Fastag (if you have more than one Fastag)
• Once you select a Fastag from this list, the Fastag remaining balance will be visible to you.

Axis bank Fastag customer care Number

When you cross a toll plaza with a Fastag enabled vehicle, the balance will be deducted automatically from your Fastag account and the information of this transaction will be received by SMS on your registered mobile number.

Through this SMS you will also know that how much amount has been deducted from your account. For more information and any question regarding your Fastag you can contact the customer care number of Axis bank 18004198585

In addition to contacting Axix bank via the above Toll-Free Number, Axis bank provides various other methods of contacting their customer support team depending upon your queries and problems. These are:

• Fastag users can give a miss call on this mobile no. 7287999990 to check the balance of their Fastag wallet any time
• For any queries related to Fastag, users can send an email at this id etc.management@axisbank.com. Although response through email may take some time.

What is a FASTag?

FASTag is a device that employs Radio Frequency Identification (RFID) technology for making toll payments directly while the vehicle is in motion. FASTag (RFID Tag) is affixed on the windscreen of the vehicle and enables a customer to make the toll payments directly from the account which is linked to FASTag. FASTag is operational at over 750 toll plazas, including all NH toll plazas and over 100 SH toll plazas in India.

What are the benefits of FASTag

1. For Road Users
   • Near non-stop motion through toll plazas
   • Convenience for cashless payment of toll fee
   • Less traffic congestion and reduced commute times
   • Toll statements which can be mailed or made available online
   • Near non-stop motion through toll plazas
   • Convenience for cashless payment of toll fee
   • Less traffic congestion and reduced commute times
2. For Toll Operator
   • Lower operating costs
   • Better audit control through centralized user accounts
   • Improved capacity without being required to build more infrastructure
3. For Government
   • Savings on fuel and reduction of emissions from idling and repeated stops at toll plazas.
   • Improves transparency of toll transactions

Is FASTag mandatory for all vehicles in India ?

Yes. As per amendments in the CMVR 1989 by the Ministry of Road Transport & Highways, FASTag is mandatory for all class M & N vehicles (four wheelers and above, carrying goods and/or passengers) w.e.f. 1^st January 2021.

Is FASTag mandatory for new motor vehicle insurance?

Yes. As per amendments in the CMVR 1989 by the Ministry of Road Transport & Highways, FASTag shall be made mandatory while getting a new 3^rd party insurance w.e.f. 1 April 2021.

Who is implementing FASTag program?

FASTag is a flagship programme of the Ministry of Road Transport and Highways & NHAI. Indian Highways Management Company Limited (IHMCL), a company promoted by NHAI has been mandated to implement FASTag programme in India.

National Payments Corporation of India has been engaged to provide Clearing & Settlement House (CCH) services for this FASTag Programme. Currently 26 banks have been certified by IHMCL for issuance of FASTag in India and 12 banks have been certified to carry out acquiring services at toll plazas.

What is the meaning of tag getting blacklisted? What can be done to avoid the Blacklist of tag?

A blacklisted tag means the tag which has been blocked by the issuer bank and cannot be used to pay toll at a toll plaza. There are various reason of blacklisting of tag, i.e. Tag is not having sufficient balance in FASTag account.

In such cases Customer should call his bank toll free call center numbers and get the reason of blacklist. To avoid Blacklisting of tag, customer should recharge his tag when he gets the alert of low balance from his bank.

Also, FASTag may get blacklisted in case of any violation such as vehicle – tag class mismatch, non-affixation on the windscreen and carrying in hand, etc.

What is the validity of FASTag?

The physical tag has a validity of 5 years and after purchasing, you only need to recharge/ top up the tag as per your usage.

Why are the toll rates different for different vehicle categories?

The categorization is primarily based on the size and load they carry and type of use (commercial/personal) of a vehicle.

Availability Where can I buy FASTag?

FASTag can be purchased from Offline as well as Online mode:
Offline: Point-of-sale (POS) set up at following locations

• All NH toll plazas
• Over 40,000 Point-of-Sale locations set up by 26 member banks
• Selected bank branches of 26 certified banks
• RTOs
• Transport hubs

Online: FASTag can be bought online also as below;

• For NHAI FASTag – Visit Flipkart App or other E-commerce websites
• For all other bank issued FASTag – FASTag can be purchased from respective bank portals. Some of the leading bank sare:
  • Paytm Payments Bank (via Paytm App)
  • ICICI bank (iMobile App)
  • Axis Bank
  • HDFC bank
  • IDFC First Bank
  • Airtel Payments Bank (via Airtel App)
  • Others

In digital issuance mode, FASTag can be availed from all bank branches of leading private sector banks such as ICICI bank, HDFC bank, Axis bank, etc.

What documents are required to purchase a FASTag?

Please note that FASTag wallet creation is governed by RBI regulations on Pre-paid instruments.
The standard documents required to be submitted by an individual for applying for a FASTag are as below:

1. FASTag with minimum KYC details–

• Copy of Vehicle Registration Certificate (RC) for the applied vehicle
• Mobile number verified with a One Time Pin(OTP)
• Self-declaration of name and unique identification number of either any of the ‘Officially Valid Document (OVD)’

Please note – In case of FASTag with Minimum KYC details – The amount loaded in FASTag wallet during any month shall not exceed Rs.10,000/- and the total amount loaded during the financial year shall not exceed Rs.1,00,000/-.

2. FASTag with Full KYC details-

• Copy of Vehicle Registration Certificate (RC) for the applied vehicle
• Mobile number verified with a One Time Pin(OTP)
• Copy of valid Address Proof (Any of the accepted OVDs such as DL, Aadhaar card, Voter ID Card, Passport, etc.)

• Copy of valid ID Proof or PAN card
• A passport size photo (colored/black &white)

Please note – In case of FASTag with Full KYC details – the balance limit of wallet linked to their vehicle or vehicles shall be increased up to Rs 1 Lakh at any point of time
Important note
Requirement for KYC documentation are required in compliance to RBI guidelines/directions. As per RBI guidelines, Officially Valid Documents (OVDs) for KYC purpose include:

• Passport
• Driving Licence
• Voters’ ID card
• PAN card
• Aadhaar letter issued by UIDAI and
• Job Card issued by NREGA signed by a State Government official.

For further details, one may reach out to any of the issuer banks or refer RBI guidelines.
FASTag can also be linked to saving bank account, and in such case only a copy of vehicle RC copy shall suffice, and no KYC document shall be required.
For corporate entity, the documents are collected in line with RBI guidelines as well.

What are the charges for FASTag?

Government has regulated the FASTag maximum price (tag cost) at maximum Rs. 100 incl. GST. In addition to that a security deposit of Rs. 200 and first recharge amount of Rs. 200 are usually charged by banks depending on the vehicle class. It is advisable to maintain sufficient balance in FASTag wallet to avoid hassle at toll plazas.

What is NHAI FASTag?

NHAI FASTag is a bank-neutral variant of FASTag, i.e. no bank is linked to the FASTag at the time of purchase by a customer from a designated Point-of-Sale such as toll plaza, petrol pump, Online etc. The customer sha the flexibility to chose to link the FASTag with any of his/her existing bank account through My FASTag App as per his/her convenience. While linking the tag with existing bank account, a customer needs to keep a threshold limit/lien marking for processing debit adjustment from the bank account (threshold amount may vary from bank to bank).

How to buy NHAI FASTag?

In order to buy FASTag, customer has to visit any of the Point of Sale (PoS) locations at Toll Plazas / PoS outlets of the NETC Member Banks/their distribution agents/ their Sales offices. Alternatively, you can also apply online at the respective issuer bank’s website or at www.nhai.gov.in

How to activate or link your NHAI FASTag with Bank account or NHAI wallet?

The activation process is simple as all one need to do is download My FASTag App (available on both Android & iOS platforms) and enter the vehicle details into the My FASTag App and follow the steps as mentioned in the App. Step by step process of activation/linking of NHAI FASTag is also available in form of an instructional video in the App.

How to check your FASTag balance?

Users who have registered their mobile number with NHAI Prepaid Wallet can know the balance by giving a missed call at +91-8884333331. The number is toll free and the facility is available round the clock.

How to recharge a FASTag?

FASTag recharge can be done both by paying cash or online.

1. Recharge of bank issued FASTag (i.e. FASTag purchased from abank)
   • Any FASTag issued by bank can be recharged by visiting respective bank web-portal. On submitting user credentials, a wallet associated with FASTag can be recharged via net banking, UPI and debit/creditcard.
   • FASTag issued by banks can also be recharged via UPI on My FASTagApp (available on Android Play Store, iOS version coming soon)
   • Customer may also call respective bank’s customer care number for assistance/information on recharge

2. Recharge of NHAI FASTag (i.e. bank neutral FASTag)
   • The NHAI FASTag which are linked to NHAI prepaid wallet can be recharged via UPI on MyFASTag App through net banking, UPI and debit/credit card.
   • Those NHAI FASTag which are linked to a bank account via My FASTag App are automatically topped up once the balance goes down below minimum threshold amount. The amount of auto-top can be chosen by customer by providing standing instruction while linking the tag with bank account.

Can I recharge FASTag by paying cash?

Yes, FASTag can also be recharged via Bharat Bill Payment System (BBPS) at POS located at all toll plazas.

What is the process of recharging FASTag using UPI?

The customers have to follow the below steps:

1. Login to BHIM UPI App.
2. Select Send Option.
3. Enter NETC FASTag UPI ID which will be “netc.vehiclenumber@bankupihandle”
4. Click Verify UPIID.
5. Enter the desired recharge amount.
6. Enter the pin to authenticate the transaction.
7. Customers will receive an SMS confirming them of the credit to their FASTag wallet. Recharge option is available on 100+ UPI enabled apps like Paytm, Google pay, Phone pe,etc.

What is my UPI ID for reloading of FASTag?

UPI ID of FASTag is NETC.VehicleRegistrationNumber@Customer bank. For e.g. Vehicle Registration number is MH04BB1234 and issuer bank is ICICI Bank then UPI ID will be netc. MH04BB1234@ICICIbank. Customer should get the UPI ID validated with his bank before recharging FASTag through UPI.

The list of UPI handle of various bank are as below

Is there any minimum value for a recharge/top up?

Recharge/top up amount can be as low as Re. 1 for any existing FASTag wallet. However, the First Recharge Amount at the time of purchase of FASTag is normally Rs. 200 (excluding security amount), which varies as per pricing policies of different banks.

What if I have recharged the FASTag but Money is not credited in my FASTag Account?

If Customer has recharge the Tag and amount debited this account but not credited to his FASTag account Customer should call on his bank Call center and raise the request for reversal.

How and where do I finally pay the toll?

The tag is detected by the RFID readers installed at the toll lanes. A transaction file is created which is sent by the ETC System Integrator to the acquirer bank of the toll plazas. Acquirer bank then passes this transaction to the respective issuer bank through the CCH service provider (NPCI). And the appropriate toll amount is deducted from the FASTag account of the customer and subsequently passed on to the concessionaire/toll operator account.

Which all Toll Plaza are ready for FASTag?

Around 720+ toll plazas are live on FASTag now. List of toll plaza is available on IHMCL or NHAI website. You can also check for the list here.

Do I need to use any specific lane at the toll plaza for FASTag?

Only vehicles fitted with FASTag are allowed to enter FASTag lanes of NH toll plazas. MoRTH has already directed to convert all lanes in each direction as FASTag lane. A vehicle without valid FASTag entering FASTag lane will be charged double the applicable toll amount in cash.

^{How would I report an incorrect deduction and how will I get back the same?}

You can report an incorrect deduction by calling our call centre. For all toll transactions, the toll plaza system sends a request to Bank for debiting the toll amount that is due from you. In the rare scenario of Toll Plaza system sending an incorrect amount, Bank would raise a Chargeback on behalf of you to recover the money that has been collected in excess by Toll Plaza.

This Charge back process normally takes up to 20-30 working days. All incorrect deductions, if proven so, are reverted back post representing the case with Toll Plaza.

How would I cross toll plaza, if ETC equipment are not working?

In case ETC equipment are not working and you have a valid and functional FASTag with sufficient balance in it then you will be permitted to pass the toll plaza free of cost. Additionally, please call our customer care and also report the issue with the concessionaire.

In case of harassment/ misconduct/ discourteous/ rude behavior of toll collection staff, what should we do?

In case of such a scenario, a complaint is to be lodged with respective Project Directors at the toll plaza. Further, the incident may be reported at etc.nodal@ihmcl.comor call on toll free number 1033.

Can one vehicle use more than one FASTag?

Normally one vehicle is assigned with one FASTag issued by a bank. However, under circumstances, if the vehicle user is not satisfied with the service of a bank, they can get new FASTag assigned provided that the earlier tag has not been blacklisted by the bank due to various issues such as non-payment of toll,etc.

Can a FASTag bought for my one vehicle be used for another vehicle?

No, as per guidelines FASTag is issued to each vehicle based on RC copy of the vehicle. If there is mismatch, the ETC system at the toll plaza will detect the class mismatch and the FASTag is liable to be ‘blacklisted’ by the issuer bank and no new FASTag can be issued further against that vehicle number. FASTag users are advised to desist from such practice.

How do I search for the nearest FASTag point-of-sale (POS)?

One can search for nearest Point-of-Sale by following ways:

1. 1. Downloading My FASTag App (Refer – Figure 1)
      1. Click “Search NearbyPOS”

1. 1. 2. Search option available – State, City and Bank OR by PIN code

1. 2. Visit ihmcl.co.in website

1. 1. 1. Goto ‘FASTag’ Users Tab→Nearby POS Location
      2. Search option available – Search option available –State,
         City and Bank OR PIN code

1. 3. Call 1033 Helpline number

1. 4. One can also get to know nearest point-of sale location for bank issued FASTag by Calling Toll -Free number of certified issuer banks as below:

I have a FASTag and also balance in my linked account, but I could not go through ETC lane. How do I get my FASTag checked/ rectified to see whether it is active or not?

One may download My FASTag App – and check the real-time balance in the FASTag wallet assigned with the vehicle number.

Similar to the “You are Safe” feature in Aarogya Setu App, a new feature to show the Tag Balance status has been introduced on My FASTag App. This new feature shall show the real-time FASTag wallet balance in form of colour code –

• Green for Active tag with sufficient balance
• Orange for tags with low balance and
• Red for blacklisted tags.

This feature shall help FASTag user with sufficient FASTag wallet balance to pass through a toll lane by showing the tag status of the assigned vehicle, in case the tag status has not been updated in the toll plaza server due to various reasons.

Can FASTag be used at places other than National highways?

FASTag system provides a unified and interoperable Electronic Toll Collection (ETC) solution. Currently, FASTag is operational at over 110 state toll plazas across India.

With a view to enhance the coverage of NETC programme and offer seamless services to consumers across the country, a Scheme Guidelines for inclusion of State/City Toll Plazas under NETC Programme (FASTag) was unveiled by the Hon’ble Minister MoRTH in January 2019. The Scheme provides financial assistance to state governments as below:

• 50% of the CAPEX cost of ETC infrastructure installation subject up maximum Rs. 20 lakhs per toll plaza
• ETC programme management fees @1.1% of transaction value (charges to issuer banks and Clearing & Settlement charges)

A pilot on parking payment via FASTag has also been carried out at Hyderabad International airport.
It is also envisaged to extend the usage of FASTag to other vehicular payments such as fuel payment, e-challan and various other payments at wayside amenities.

How I will know whether FASTag is accepted at a particular toll plaza?

FASTag is accepted at 720+ toll plazas on National & State Highways across the country. FASTag enabled toll plaza are having hoarding before 500 meters of the plaza and the lane at the plaza are having FASTag signage and boards which is easily visible from the distance. Customers also can ask the toll booth person for paying through FASTag. You can also get a list of toll plazas on FASTag at Toll Plaza.pdf

Can the tags purchased earlier be used?

Yes, FASTag purchased earlier shall also work as long as it has got sufficient balance and it is not tampered.

What if the FASTag gets damaged?

In case the FASTag gets damaged, you as a vehicle owner / user should approach your Tag issuing bank and request them for a replacement.

I have forgotten my Tag details. How to retrieve information?

1. For bank issued FASTag (i.e., FASTag purchased from a bank)

A customer may call concerned bank’s Toll-free number written on the back side of the tag. Customer has to mention his or her user credentials (mobile number against which the tag has been registered, Vehicle Registration Number (VRN) etc). On successful verification of user credentials, requisite information shall be provided.
Toll-free number of all banks are provided above in this document.

2. For NHAI FASTag (i.e. bank neutral FASTag)

A customer may call 1033 Helpline number for any assistance.

What if I relocate to another City?

FASTag shall work on all NH toll plazas and selective SH toll plazas across the country. FASTag users can travel seamlessly from one state to another state without any change in FASTag.

Can I can avail discounts/passes/exemption etc. on FASTag ?

All discounts passes – local passes or monthly passes, exemption from Toll fees (for specific categories of vehicles) , return fare discount, etc. can be configured in the FASTag. As per Govt. rules all discounts on toll fee are applicable .

Can I avail a monthly pass?

Monthly pass for a toll plaza will be issued at that particular toll plaza or the POS locations set by the Acquirer Bank of the toll plaza. If you are registered tag holder, you need to visit the toll plaza or the Acquirer Bank POS locations and request for the particular pass scheme.

National Payment Corporation of India (NPCI) with the help of NHAI and banks have implemented the issuance of monthly pass on FASTag through an easy online option. Existing FASTag users can avail this facility by following the below steps:

1. 1. Open IHMCL portal www.ihmcl.co.in and Click on “Buy monthly FASTag Pass “link.
   2. Select the toll plaza name and enter the captcha.
   3. Then you will get redirected to the acquiring bank page where you can enter Tag ID or VRN (Vehicle Registration Number)
   4. Now select the pass type, pass scheme and continue with payment.
   5. You will be issued with a receipt on successful payment. Print the receipt or download for future reference.

There is no need to purchase a new RFID tag to avail a monthly pass scheme at any toll plaza. The FASTag already purchased by you can be configured with the monthly scheme.

What are the documents required for “Exempted FASTag”?

• Duly Filled Application Form available at
• Registration Certificate (RC) of the Vehicle.
• Identification Proof (ID Proof) – Aadhaar, DL, PAN, Govt. ID Proof, Voter ID.
• Proof of Exemption as applicable.

How to apply for “Exempted FASTag”?

Below are the steps to apply for the Exempted FASTag through the web portal of the Indian Highways Management Company Limited (IHMCL):

Registration Process:

Step 1: Visit IHMCL website and click register yourself by providing your name, email address, mobile number and the city you reside.
Step 2: Upon successful registration, your User ID and Password will be sent to your email address.

Application Process:

Step 1: Log in to the IHMCL web portal with your Username and Password.
Step 2: Download the application form for exempted FASTag from the Dashboard
Step 3: Click on the “Upload Form” and follow the process below:

• Select the exempted category listed on the above table
• Select the respective NHAI Regional Office (RO) to submit the application.

• Enter the exempted applicant’s name, mobile number and email address.
• Enter the vehicle registration number for which the exempted FASTag.
• Upload the scanned copies of the below documents:

• • RC of the vehicle.
  • ID Proof
  • Proof of Exemption
  • Duly filled and signed application form

Step 4: Click on “Submit” to complete the application process and you will receive an auto-reply email along with the Application Case ID to your email address.

Post-Application Process:

Step 1: Check the status of your application on the web portal.
Step 2: In case there are any observations, you will have to submit the required documents or clarifications to process your application.
Step 3: If your application is approved, then you will receive an approval or issuance of exempted FASTag with details to your registered email address.
Step 4: You are required to collect the exempted FASTag sticker from the respective Regional Office of NHAI.
For details please refer to the User Manual provided in the Link – Applicant Manual

Who are exempted from Toll Tax?

• For Dignitaries as mentioned in Rule11(a) exemption is available to vehicle transporting the dignitaries and accompanying security vehicle. One FASTag may be issued in the name of the dignitary/official irrespective of ownership of vehicle. Issuance of FASTag for accompanying security vehicles of such dignitaries shall be limited to Government vehicle only.
• As per Rule 11(b), vehicle used for official purpose are only exempted. In light of this, issuance of FASTag under this category should be limited to that vehicle only.
• As per Rule11(c,d&e)namelyforAmbulance,Funeralvan&vehicleforpersonswithphysicaldefect or disability, issuance of FASTag will require providing of requisite document in this regard by the applicant.
• Member of Parliament (MP)will be issued two FASTag, for two vehicles i.e.,one for New Delhi and one for her/his constituency.
• Member of Legislative Assembly/Legislative Council (MLA/MLC) of a State will be issued one FASTag for their vehicles for the State.

The list of exempted category of mechanical vehicles as per NH Fee Rules is provided as below

Should vehicles exempted from paying fees at NH toll plazas, affix a FASTag sticker?

Yes, as per the Ministry of Road Transport and Highways, all categories of vehicles that are exempted from paying toll fee at the National Highways are required to affix the FASTag RFID sticker on their vehicle.

What is the cost to purchase an exempted FASTag?

As per NH Fee Rule 2008 and subsequent amendments, exempted FASTags will be issued Free of cost.

Can I get an exempted FASTag from member banks?

No. An agency authorized by the NHAI will be the only issuer of exempted FASTag in the country.

Can exempted persons/vehicles without a FASTag reap the benefit of non-payment of toll fees?

Yes, persons or vehicles can continue to benefit from toll fee exemption upon displaying valid ID cards.

What is the validity of an exempted FASTag?

An exempted FASTag is valid for 5 years for government vehicles, while it is 1-year in case of private vehicles.

What is the validity of an exempted FASTag for MPs, MLAs and MLCs?

The exempted FASTag is valid for the respective tenure of parliament or assembly.

Serving army personnel who are using private vehicle for commute, are they exempted from payment of user fee?

Exemption shall be extended only when the vehicle is used for official purpose.

Is exemption available to physically disabled person producing disability certificate?

Exemption is extended to mechanical vehicles specially designed and constructed for use of a person suffering from physical disability.

I reside within 10 km of a particular Toll Plaza. Do I need to take FASTag to get the concessions available for local vehicles?

Yes. As per Government circulars, all exemptions such as monthly pass, local exemption, return journey discount etc. can be availed through FASTag only. Local exemption can be configured at the Toll Plaza level itself.

How do I block my FASTag account, in case my vehicle is lost?

Customers can call up customer care of the issuer agency and block his / her FASTag account.
(In fact, there has been instances where stolen vehicles were able to recovered swiftly because of transaction reported from toll plazas through FASTag, which helped the law enforcement agencies to nab the culprits.)

What if I sell/ transfer my car?

The original owner can close the FASTag account or wallet by reaching out to the concerned issuer bank. And a new owner can get a new FASTag from any of the 26 issuer banks.

What do I have to do if I lost my FASTag? What will happen to the account balance?

You will need to call customer care number of the issuer agency to block your FASTag. Once you take a new account, the issuer agency will transfer the balance to the new account.

What if the vehicle owner/ user has a grievance?

Customer can call the Toll-Free customer care number of concerned issuer bank or reach out to NH Helpline 1033 number. Further escalation may be sent to NHAI/IHMCL for grievance redressal.

How is 1033 helpline number useful to me? What type of toll plaza level complaints can Iraise by calling this number?

MORTH/NHAI/IHMCL has launched 1033 helpline number for addressing FASTag complaints at toll plaza level. Customer can simply dial 1033 from Mobile/Landline for the following issues:

• Stopped at the plaza for Tag blacklist reason even though Tag is not blacklisted.
• Plaza not accepting FASTag
• Plaza not able to read theTag
• Plaza not supporting for monthly pass issuance
• Any other applicable issue forFASTag

If FASTag delivery is delayed. Where can you report?

We would request you to kindly contact your issuing bank’s customer service desk to raise a complaint regarding the delayed delivery of FASTag.

If the customer care number for issuer banks is not working/responding what is the alternate option?

One may lodge the compliant t can call on your bank call center number and register your complaint and for any escalation drop an email at etc.nodal@ihmcl.com

What is MyFASTag App ?

MyFASTag is a mobile application which can be downloaded from the Google Play store (Android) or App Store (iOS). It is basically a consumer app which will allow them to purchase FASTags while also letting them recharge their FASTag accounts. Transactions on FASTag can also be tracked by the My FASTag app. Consumers can also get their grievances addressed through the app.

What are the key features of MyFASTag App?

Some of the features of the My FASTag app have been listed below:

• It is an app specially designed for consumers. The app is extremely user-friendly.
• Purchasing and recharging of FASTag are made easy and hassle-free by this app.
• Consumers can get their grievances addressed with the help of thisapp.
• All FASTag transactions can be tracked using the My FASTag app.
• Real-time balance in the FASTag wallet can also be checked through this app.

How to Download MyFASTag App?

To download the MyFASTag App, you can follow the below-given steps:

• Visit Google Play store or App store on your Android or iOS device.
• Type ‘My FASTag’ on the search bar.

Once you find the app launched by NHAI, use the ‘Download’ button to install it.

What is the use of FASTag app?

It allows motorists to buy FAST tags online, find offline point-of-purchase locations, recharge the stickers, and make payments and access highway helplines. The app has two main sections – NHAI FASTag (bank-neutral) and Bank Specific FASTag

What is Tag Status facility on My FASTag App ? How can I use to pass at a toll plazas?

Using FASTag status facility, one may check the real-time balance in the FASTag wallet assigned with the vehicle number.
Similar to the “You are Safe” feature in Aarogya Setu App, a new feature to show the Tag Balance status has been introduced on My FASTag App. This new feature shall show the real-time FASTag wallet balance in form of colour code –

• Green for Active tag with sufficient balance
• Orange for tags with low balance and
• Red for blacklisted tags.

This feature shall help FASTag user with sufficient FASTag wallet balance to pass through a toll lane by showing the tag status of the assigned vehicle, in case the tag status has not been updated in the toll plaza server due to various reasons.

Fastag Banks List with customer Care Number