How to Register Online for Exempted FASTag – Who all are exempted

Fastag has now become an essential device for all four-wheeler vehicles in India. It can be used for making toll payments across all toll plazas. The vehicle owners who install the Fastag device on their vehicles can now travel free through highways without having to stop for a long time in order to pay the toll tax.

With the same Fastag device, apart from paying the toll tax, you can also pay the parking fees at various parking places.

Ministry of Road Transport and Highways, India has ordered that under Rule 11 of 2008, all vehicles which come under “exempted from payment of user fee” will have no need to pay the toll tax at the toll plazas. It means that these vehicles Free Exempted Fastag will be issued for such vehicles.

Ministry of Road Transport and Highways is providing this exemption for some selected categories of vehicles mentioned in the table below.

This initiative is taken by the Ministry of Road Transport and Highways, for all the toll plazas managed by the National Highways Authority of India i.e NHAI. All VVIPs of India like The President of India, The Vice-President of India, The Prime Minister of India, etc are eligible for exempted Fastag. Apart from this defense vehicles, Ambulance, Fire Fighting vehicles, etc also come under the category of Exempted Fastag.

Defense officials have to declare or give proof that they are traveling for service reasons. Only then they will be eligible for exemption from Fastag. Defense officials who cross a toll plaza while not on duty will not be able to get the benefit of exempted Fastag.

The list of Exempted Category of Mechanical vehicle as issued by Ministry of Road Transport & Highways is as below:

Sl. No.

Exempted Category of Mechanical Vehicle

Code

(a)

Transporting and accompanying –

(i.)

The President of India;

1

(ii.)

The Vice-President of India;

2

(iii.)

The Prime-Minister of India;

3

(iv.)

The Governor of a State;

4

(v.)

The Chief Justice of India;

5

(vi.)

The Speaker of the House of People;

6

(vii.)

The Cabinet Minister of the Union;

7

(viii.)

The Chief Minister of a State;

8

(ix.)

The Judge of the Supreme Court;

9

(x.)

The Minister of State of the Union;

10

(xi.)

The Lieutenant Governor of a Union territory;

11

(xii.)

The Chief of Staff holding the rank of full General or equivalent rank;

12

(xiii.)

The Chairman of the Legislative Council of a State;

13

(xiv.)

The Speaker of the Legislative Assembly of a State;

14

(xv.)

The Chief Justice of a High Court;

15

(xvi.)

The Judge of a High Court;

16

(xvii.)

The Member of Parliament;

17

(xviii.)

The Army Commander of Vice-Chief of Army Staff and equivalent in other services;

18

(xix.)

The Chief Secretary to a State Government within concerned State;

19

(xx.)

The Secretary to the Government of India;

20

(xxi.)

The Secretary, Council of States;

21

(xxii.)

The Secretary, House of People;

22

(xxiii.)

The Foreign dignitary on State visit;

23

(xxiv.)

The Member of legislative Assembly of a State and the Member of Legislative Council of a State with in the irrespective State, if he or she produces his or her identity card issued by the concerned Legislature of the State;

24

(xxv.)

The awardee of Pram Vir Chakra, Ashok Chakra, Maha Vir Chakra, Kirti Chakra, Vir Chakra and Shaurya Chakra, if such awardee produces his or her photo identity card duly authenticated by the appropriate or competent authority for such award;

25

(b)

Used for official purpose by –

(i.)

the Ministry of Defense including those which are eligible for exemption in accordance with the provisions of the Indian Toll (Army and Air Force) Act, 1901 and rules made there under, as extended to Navyalso;

27

(ii.)

The Central and Sate armed forces in uniform including Para military forces and police;

28

(iii.)

An Executive Magistrate;

29

(iv.)

The fire-fighting Department or organization;

30

(v.)

The National Highway Authority of India or any other Government organization using such vehicle for inspection, survey, construction or operation of national highway sand maintenance

thereof;

31

(c)

Used as ambulance; and

32

(d)

Used as funeral van.

33

(e)

Mechanical vehicles specially designed and constructed for use of a person
suffering from physical disability.

34

How to Register Exempted Fastag Through NHAI/IHMCL website

  1. User visits the web-portal available on NHAI/IHMCL website.
  2. Registers himself/herself providing details such as Name, Email ID, Mobile and City.
  3. User ID and Password is sent to registered Email ID.

Process for Applying Exempted Fastag

  1. Download Application Form for exempted FASTag by clicking on “Download Form” in the Dashboard.
  2. Now users have to the web-portal using User ID and Password.
  3. In the “Upload Form” section click on the Applicant dashboard and fill the following details:
    1. Select concern Regional Office (RO), NHAI for submission of Application.
    2. Selects exempted category as per provided in the list in Section 2.
    3. Fill up Vehicle Registration Number for which exemption is requested

Document Required for Exempted Fastag

Upload following document/image:

  • Scanned copy of RC of the Vehicle
  • Scanned copy of ID proof
  • Scanned copy of Proof of exemption
  • Scanned copy of duly Filled and Signed Application Form
  • Submit the Application by clicking on Submit button.

Application Submission Process Completed.

Post Application Submission

  1. On successful submission of Application Form and auto-reply email is sent to registered email ID
    along with Application Case ID.
  2. User can track the status of Application on the portal
  3. In case, any observation is found during scrutiny by RO, NHAI, user shall have to submit necessary document/clarification in the web-portal as required.
  4. Upon approval and issuance of exempted FASTag, user receives an email on his/her registered email ID with details.
  5. After the approval applicant will get a call from FASTag issuance team for registration and issuance of exempted FASTag. During the issuance of FASTag applicant will receive the OTP on his registered mobile number for linking of FASTag with wallet, the applicant is required to share the OTP with the FASTag issuance team for issuance of FASTag.
  6. Please Note:– Applicant shall verify all the details of the application with POS agent before sharing the OTP.
  7. User is required to collect the assigned FASTag from the concerned RO, NHAI.
    Representative of RO, NHAI shall handover the FASTag to the Applicant/or authorized representative.

Exempted FASTag shall be issued free of cost to the exempted categories of mechanical vehicles as per NH Fee Rule 2008 and subsequent amendments.

Applicants are required to judiciously submit application form to concerned Regional Offices of NHAI only. In case of any further clarification, applicant must reach out to respective Regional Offices of NHAI.

No Application for exempted category FASTag should be submitted to IHMCL directly by Applicant.

For the avoidance of doubt, it is clarified that vehicles/persons that have been exempted from payment of user fees but, which have not been affixed with functional exempted FASTag, shall continue to reap the benefit of non-payment of user fees upon production of valid ID card.

Sl # RO Name Email ID Address
9 RO JAMMU rojammu@nhai.org, House No. 315, Sec-1,1st floor, Channi Himmat, Jammu-180015
10 RO RANCHI roranchi@nhai.org Regional Office, National Highways Authority of India, C-129, Road No. 2C, Vidyalaya Marg, Ashok Nagar, Ranchi,
834002 (Jharkhand),
11 RO BENGALURU robangalore@nhai.org National Highways Authority of India, Regional Office, Sy.No. 13, 14th km, Near Deepak Bus Stop, Nagasandra, M.S.
Ramaiah Enclave, Bengaluru – Tumkur Road (NH-4), Bengaluru – 560 073
12 RO KERALA rokerala@nhai.org National Highways Authority of India, Regional Office-Kerala, T C 86/1036-1, Ambly Arcade, S.N.N.R.A-9, Pettah P.O.,
Thiruvananthapuram-695 024, Kerala
13 RO BHOPAL robhopal@nhai.org National Highways Authority of India, Regional Office, E-2/167 Arera Colony, Near Habibganj Railway Station, Bhopal
(M.P.) Pin – 462016
14 RO BHUBNESWAR roodisha@nhai.org National Highways Authority of India, Regional Office, Odisha,301-A, 3rd Floor,
Pal Heights, Plot No. J/7, Jaydev Bihar, Bhubaneswar- 751013
15 RO CHENNAI rochennai@nhai.org Regional Office, Chennai National Highways Authority of India, SRI TOWER, 3rd Floor, D P-34, SP Industrial Estate, Guindy, Chennai 600 032
16 RO JAIPUR ro jaipur@nhai.org National Highways Authority of India. Regional Office, F-120, Janpath, Shyam
Nagar, Jaipur-302 019
17 RO- VARANASI rovaranasi@nhai.org Regional Officer, National Highways
Authority of India, Sikraul, Varanasi, Uttar Pradesh 221002
18 RO HYDERABAD rohyderabad@nhai.org Regional Officer, National Highways Authority of India, First Floor, New Building, Administrative Staff College of
India (ASCI), College Park Campus, Road No.3 Banjara Hills Hyderabad-500 034
19 RO LUCKNOW rolucknow@nhai.org/
rowestup@nhai.org
3/248, Vishal Khand, Gomti Nagar,
Lucknow Pin – 226010
20 RO DEHRADUN routtarakhand@nhai.org, Regional Office, Uttarakhand, National Highways Authority of India, 58/37,
Balbir Road, Dehradun 248001
21 RO KOLKATTA rokolnhai@gmail.com/rokolkata@nhai.org Regional Office Kolkata – Synthesis Business Park, Wing C, 8th Floor, CBD/1, JL-23, Action Area-II, New Town, P.S. Rajarhat, Kolkata – 700 156
22 RO SHIMLA rohimachalpradesh@nhai.org House No.-1, RishikeshSdan, Shanti
Kutia, Chakkar Shimla-171005 H. P
23 RO MADURAI romadurai@nhai.org Regional Officer, National Highways Authority of India, Plot No. 3, Surya Towers, 2nd Floor, 1st East Street, K.K.
Nagar, Madurai, Tamil Nadu-625020
24 RO RAIPUR roraipur@nhai.org Regional Office (Chhattisgarh) National Highways Authority of India, (Ministry of Road Transport & Highways, Govt of India) Plot No – I/21 Anupam Nagar, TV Tower Road, Raipur-492006,
Chhattisgarh

Fastag Banks List with customer Care Number

Bank Customer Care Helpline
Tag issuance charge
Airtel Payments Bank 400 Rs. 100
EQUITAS SMALL FINANCE BANK 1800 103 1222 Rs. 100
IDFC FIRST Bank 1800-266-9970 ₹200 including service tax
PAYTM Payments Bank 1800-102-6480 Rs. 100
State Bank of India 1800-11-0018 Rs. 100
Axis Bank Ltd 1800-419-8585 Rs. 200 + service tax
Federal Bank 1800-266-9520 Rs. 100
Indusind Bank 1860 -500- 5004 Rs.200
Punjab and Maharashtra Co-op Bank 1800-223-993 Rs. 200
Syndicate Bank 1800-425-0585 Rs. 200
Bank of Baroda 1800-103-4568 Rs. 84.74 + GST
FINO Payments Bank 1860-266-3466 Rs.100 + GST
Karur Vysya Bank 1800-102-1916 Rs.100
Punjab National Bank 080-67295310 Rs.100
Union Bank of India 1800- 22- 22 44 Rs.100
Canara Bank 1800-103-3568 Rs. 200
HDFC Bank 1800-120-1243 Rs. 200
Kotak Mahindra Bank 1800-300-69090 Rs. 100
Saraswat Co-operative Bank 1800-266-9545 Rs.100
Yes Bank Ltd 1800 -1200 Rs.100
City Union Bank Ltd 1800-258-7200 Rs. 200
ICICI Bank 1800-2100-104 Rs. 99.12
Nagapur Nagarik Sahakari Bank 1800 -266- 7183 Rs 100
South Indian Bank 1800-425-1809 Rs 100
Bank of India 1800-425-1809 Rs 100
Bank of Maharashtra 18002334526
18001022636
Rs 100
Allahabad Bank
AU Small Finance Bank 1800 258 7300 Rs 100
Central Bank of India 1800 22 1911 200
IDBI Bank 1800-266-1962 200
Karnataka Bank 1800 425 1444 200
Indian Overseas Bank 18008904445 / 18004254445 200
J&K Bank 1800 572 1370 200

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